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Full Time Position-
The Service Technician works to resolve issues with previously installed products and proactively identifies potential problems.
Diagnose and correct malfunctions with previously installed Window World products using tools, such as hammers, hoists, saws, drills, wrenches, or equipment, such as: precision measuring instruments.
Assess products for defective parts, using hoists, cranes, hand tools, or power tools.
Document service and installation data by completing reports and maintaining accurate records of all actions taken utilizing a customer relations management (CRM) platform. Build a positive rapport with customers and answer customer questions in a positive and professional manner.
Follow a Standard Operating Procedure.
Confirm calls for service appointments with customer.
Maintain an organized workspace.
Communicate well with team leader, team members and customers.
Knowledge of Window World products.
Knowledge in the removal and installation of windows, siding and entry doors.
Knowledge of which parts, tools and equipment are necessary for each job.
General knowledge of basic hand and power tools including safety measures, their designs, uses, maintenance and repair.
Knowledge of principles and processes of customer care.
Knowledge of workplace and job-site safety standards and procedures.
Familiarity with Federal, State and local building codes.
Knowledge of the English language, including verbal and written material.
Working knowledge of Microsoft Word, Excel and Outlook.
Familiarity with customer relationship management software platforms.
Excellent customer service skills.
Skilled in the removal and installation of windows, siding and entry doors.
Skilled in the use of the tools and equipment necessary for each job and related routine maintenance.
Ability to problem solve and trouble shoot.
Strong verbal communication skills.
Strong organizational skills combined with the ability to multi-task and prioritize tasks.
Ability to lift heavy items.
High school diploma or equivalent preferred.
A candidate for the Service Technician position should have prior experience within the home exterior remodeling industry. Clean driving record required.