Conduct case file and record reviews for compliance and identifying opportunities for improvement or corrective actions Ensuring contractual performance expectations are met.Review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs. Submit weekly quality assurance reportsPresent consistent feedback to management regarding areas that need improvement. Create, implement, and monitor standard operating proceduresEnsure 100% of clients participate in the client satisfaction surveyEnsure all clients receive a return call within 24 hours of calling and leaving a message
