Desktop Support Technician

Desktop Support Technician

02 Nov 2021
Texas, Dallas / fort worth, 75261 Dallas / fort worth USA

Desktop Support Technician

job summary:

Our client is seeking a knowledgeable, detail-oriented Desktop Support Technician with an aptitude for impeccable customer service to join their growing team in providing daily desktop support to all employees & network users!



location: Dallas, Texas

job type: Permanent

salary: $40,000 - 49,000 per year

work hours: 8am to 5pm

education: High School



responsibilities:

ESSENTIAL DUTIES & RESPONSIBILITIES:


  • Provide Desk-side support of end user issues, such as:

    • New user and equipment deployment
    • Internal application troubleshooting
    • Ticket management
    • Proactive documentation of technical procedures

  • Maintain printer fleet needs
  • Ensure a timely response to ticketing needs
  • Ensure proper notes and documentation of all assigned tasks
  • Cross train with other technicians. Must be able to work in a team-player environment.


qualifications:

EDUCATION & EXPERIENCE:


  • High School degree required; Associates or Bachelor's degree in IT preferred
  • 2+ years of Enterprise Desktop Support experience
  • A+ and Network+ preferred
  • Proficiency in Windows 10, HP laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
  • Experience with A/V systems, mixers, etc.
  • Experience with desktop imaging practices
  • Experience with Dell KACE desired, but not required





skills:

  • Must be able to work significant overtime while traveling up to 20% of time
  • Other duties may be assigned






Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC5437263
  • State
  • City
  • Job type
    Permanent
  • Salary
    USD $40k - 49k per year 40k - 49k per year
  • Hiring Company
    Randstad Corporate Services
  • Date
    2020-11-02
  • Deadline
    2021-01-01
  • Category

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