What You'll Do
Lead and Scale a Global Team of Customer Engineers Build, develop, and lead a high-performing global team across multiple regions and time zones. You set the culture, raise the bar, and create an environment where technically strong people do the best work of their careers.
Own NRR and GRR Retention and expansion are your north star metrics. You proactively manage customer health, identify risk early, and build the playbooks that drive consistent, predictable outcomes across the portfolio.
Build Executive Customer Relationships Serve as the executive sponsor for our most strategic accounts. You're not the technical expert in the room, but you're the person customers trust to make things happen, escalate the right issues, and ensure they're getting the full value of their investment across all four Workspace Security products.
Lead the Portfolio Transition One of your most important early mandates: expand the team's coverage model, skills, and playbooks from email security to the full Workspace Security suite, Endpoint, Browser, and Mobile. You'll define how the Customer Success organization operates at scale across four products and build the structure to get there.
Drive Operational Excellence Establish the metrics, processes, and tools that make your team efficient and scalable. Use customer health data and signals to get ahead of risk, drive adoption, and inform business decisions.
Develop Your Team Hire, coach, and retain great Customer Engineers. Build clear career paths, create development opportunities, and build a team that people want to be part of.
Partner Cross-Functionally Work closely with Sales, Support, Product Management, and Engineering to close the loop between customer experience and product direction, and to ensure a seamless post-sale motion across the business.
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