Project Manager

The Project Manager (PM) serves as the primary owner and customer point of contact for assigned accounts throughout the Service Delivery lifecycle. This role is responsible for coordinating resources, managing schedules, facilitating communication, and maintaining project governance. The PM ensures customer requirements are documented and approved and drives successful project delivery from contract transition through final invoicing and closeout. You will work closely with internal teams, external partners, and customers to ensure projects are delivered on time, within scope, and in alignment with quality expectations. This role requires strong organizational and communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. 

 Responsibilities and Duties Serve as the primary point of contact for assigned customers from project initiation through closeout. Facilitate customer kickoff meetings, requirements sessions, status calls, and project reviews. Maintain proactive communication with customers and stakeholders regarding project status, risks, dependencies, and milestones. Create and maintain project specifications, schedules, risks, issues, and action items. Maintain project records and documentation within QuickBase. Ensure all project deliverables adhere to Service Delivery standards and procedures. Coordinate resources and ensure alignment across teams and departments. Track project milestones, identify risks, and escalate issues as needed. Assist in preparing reports, documentation, and updates for stakeholders. Obtain customer approval of specifications, schedules, and production samples. Support budgeting and resource planning activities. Collaborate with cross-functional teams to meet deliverables and client expectations. Help maintain project documentation, project database, invoicing accuracy, change order records, and create and maintain project requirements/specifications.  Provide general project support and contribute to the continuous improvement of project processes Own cross-functional leadership across Operations, Logistics, Intake, Order Management, TPMs, Sales, and Finance. Support change order management and scope validation. Assist with volume reconciliation, invoicing preparation, and closeout activities.