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Chick-fil-A Kitchen Director – Role Overview
The Kitch Director leads and oversees all aspects of Back-of-House (BOH) operations - ensuring food safety systems are followed, cravable food is being served according to Chick-fil-A standards, fast and accurate speed of service is being provided, and that a culture of positivity and team development is continually being fostered. This role mixes leadership, operational excellence, and hands-on kitchen management.
Key Responsibilities
Operational Leadership
Oversee daily BOH operations, overseeing food safety, food quality, fast and accurate food preparation, catering execution and portion consistency.
Lead by example in pace, attitude, and adherence to Chick-fil-A’s core values.
Ensure strong communication between front-of-house and BOH teams
People Development
Recruit, train, and coach BOH team members.
Assign positions, and create a positive, accountable kitchen culture.
Mentor future leaders and support the restaurant’s leadership pipeline.
Food Safety & Cleanliness
Enforce all OSHA and Chick-fil-A safety and sanitation policies.
Conduct temperature logs, opening/closing checklists, and equipment inspections.
Maintain a clean, organized, and safe kitchen environment.
Ensure regular deep cleaning maintenance is completed for designated kitchen equipment
Inventory & Cost Management
Oversee product ordering, receiving, and inventory counts.
Identify opportunities and create systems track food cost and reduce food and labor waste.
Leadership & Culture
Cultivate a team that models Chick-fil-A’s hospitality—even in BOH.
Foster unity, respect, and purpose within the kitchen.
Support store-wide goals alongside the Director Team and Operator.
Traits of a Strong Kitchen Director
Character- calm under pressure, hard working with a high personal pace and stamina, and a passion for continual improvement and consistent excellence
Competence- strong communicator that proactivity communicates with clarity, conciseness and kindness and an organized self-starter with a systems-oriented leadership style
Care- servant-hearted leader with a heart for encouraging and supporting others and an inherent desire to see others grow, develop and reach their full potential.
Typical Experience
Experience in food service management or culinary leadership - prior Chick-fil-A leadership experience (Team Lead, Manager, BOH Supervisor) is common but not required.
Strong track record of leading teams and improving operations.
Bilingual is preferred but not required
Supplemental pay
Other
Bonus pay
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
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