This position is perfect for someone who is looking for a consistent schedule Monday - Friday with weekends off. a casual yet professional work environment in which you will be a valuable member of our team.
customer service representatives work with both internal and external clients to relay and communicate information about products and processes. A customer’s interaction with Customer Service can sometimes be their first experience. Having a positive and professional tone and demeanor is key to succeeding in this role.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following:
Answer incoming calls from Sales Reps and customers.
Ask appropriate questions to address customer inquiries.
Respond to customer voicemails, emails, and chats in a timely manner.
Assist with coverage of the front desk which entails face-to-face contact with customers & vendors.
Work closely with Project Coordinators and Project Managers to resolve customer inquiries in one call.
Make outbound calls to customers with order shipment updates.
Report to work on time and adhere to scheduled shifts, including scheduled lunch breaks.
Other duties may be assigned.
Competencies:
Customer Service - Solicits customer feedback to improve service; Responds to requests for service and assistance.
Interpersonal Skills - Listens to others without interruption.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively.
Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Required - High school diploma or general education degree (GED)
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before customers or employees of the organization.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Job Type: Full-time
Pay: From $18.00 $30.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance
Shift:
Day shift
Work Location: In person