Here are the details for the role its $21hr Monday- Friday 8am-5pm.
Position Purpose:
Ensure fulfillment of orders through effective information exchange and daily interface (as appropriate and required) with customers, distributors, commercial team, operations planners, world-wide site shipping and supply chain contacts.
Job Responsibilities:
Maintain ownership of all details and communication throughout the
order to cash process.
Improve customer satisfaction and loyalty by building strong
relationships with customer accounts.
Negotiate commitment dates and enforcement of business rules with
customers for all sales orders.
Manage the entry, routing, and fulfillment of customer requests for
information relating to order fulfillment such as requests for pricing, product availability, MSDS, COA, product specification sheets, shipment tracking, etc.
Manage customer emergency requirements that may require "after-hours"
support.
Adhere to all order fulfillment and ISO procedures and any applicable
cross functional process to ensure orders are processed first time right.
Carry out P.O. review throughout the entire order processing cycle
ensuring pricing accuracy per documented price deviations and communications.
Perform any required credit/debit memo adjustments / return of
material as per global guidelines, obtaining and documenting all necessary approvals and doing any necessary follow up with internal/external customers as needed.
Follow all environmental and safety regulations, related to the
business sector, and act in compliance with all US laws.
Manage or participate in special projects as required.
Ensure appropriate monthly reconciliation activities are completed on
a timely basis to positively impact monthly sales reporting for all consignment accounts;
Build and maintain good relationships with internal customers.
Other duties as assigned by your supervisor.
Essential Skills, Education & Experience:
High School diploma and 3-5 years of Customer Service/ Account
management experience in the manufacturing industry or related fields.
Proficiency in MS Office - Word, Excel, PowerPoint.
General understanding of Supply Chain Management and the impact that
different order activities and changes have upon the different points of the chain;
Ability to acquire detailed knowledge of specific customers, products,
product lines, and packing & shipping standards;
Understands freight terms, payment terms, and pricing terms;
Ability to liaison with other cross functional employees within Supply
Chain and work with multiple processes and procedures;
Possess a high level of initiative and judgment based on the ability
to "hear" customer problems;
Highly independent worker.
Ability to recognize, analyze, and offer solutions to customer
problems or involve the necessary people to ensure the problem is properly resolved;
Ability to analyze customer order patterns to enable continuous
improvement of order fulfillment process;
Quick learner and and have the ability to keep an open mind to changes
that may impact daily activities.
