produced and fulfilled in the United States. Our product line includes placemats and tablescape accessories, notepads and stationery, gift wrap and greeting cards, and much more. Our goal is to elevate the everyday celebrations. While wholesale makes up most of our business, we also fulfill direct to consumer orders and design custom celebration paper suites. We pride ourselves on providing quality products to our valuable customers, fostering a collaborative and efficient team environment, and embracing innovation in our operations. This role reports to the owner.
Position Overview:
The Operations Manager will oversee key areas of the business, including Order Processing, IT (with an upcoming software implementation), and HR. .This role requires a proactive leader who is great at managing a team, communicates effectively with customers, and ensures smooth day-to-day operations. Some travel may be required.
Key Responsibilities:
IT Management: Oversee the implementation of new software Market Time and ensure IT systems run smoothly across departments and the interface with vendors and customers is seamless.
HR Management: Handle hiring, onboarding, and overall team management to maintain a productive work environment. With efficiencies in the new software some retraining will be required.
Order Entry: Ensure efficient order processing, house production and fulfillment, and customer service to meet operational goals. This will be automated and other hands-on checks and balances will be required to manage the order fulfillment flow.
Team Leadership: Manage and mentor the team to ensure high performance, clear communication, and ongoing development. Currently about 8 full time employees.
Customer Relations: Communicate regularly with key customers to maintain strong relationships and address any issues promptly.
Process Improvement: Identify areas for operational efficiency improvements and work with the owner to implement strategic changes. Applicable to both the order fulfillment flow and team processes and dynamics.
Travel: Occasional travel may be required to meet customers, suppliers, or attend industry events.
