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Job Title: In-House Technician
Location: Lewisville, Texas
Company: Alert Response
Type: Full-Time
About Us: Alert Response, LLC is a family-owned leader in providing personal emergency response systems (PERS) since 1991. We pride ourselves on our core values of teamwork, customer connection, personal accountability, and a family-first approach. We currently partner with 8 state Medicaid programs, PACE organizations, Managed Care organizations, numerous small agencies, and vendors to deliver our life-saving services. Our mission is to enhance the quality of life for our users through reliable and compassionate solutions.
Job Summary:
The In-House Technician will be responsible for troubleshooting devices, assisting clients with technical issues, refurbishing returned devices, managing inventory, and ensuring quality control. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to providing exceptional customer service.
Key Responsibilities:
Technical Support: Provide phone and email support to clients experiencing technical issues with their devices. Diagnose problems, offer solutions, and guide clients through troubleshooting steps.
Device Refurbishment: Refurbish and test returned devices to ensure they meet quality standards before being reissued to clients.
Inventory Management: Maintain and organize inventory of devices, parts, and accessories. Ensure accurate records of stock levels and report any shortages or discrepancies.
Quality Control: Conduct regular quality checks on devices to ensure they are functioning correctly and meet company standards.
Documentation: Maintain detailed records of all technical support interactions, refurbishments, and inventory management activities.
Training & Development: Stay updated on new products and technologies. Provide feedback and training to team members as needed.
Collaboration: Work closely with the customer service and sales teams to ensure seamless support and service to clients.
Qualifications:
High school diploma or equivalent; technical certifications or relevant coursework preferred.
Proven experience in a technical support or technician role, preferably in the personal emergency response or similar industry.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage and organize inventory effectively.
Attention to detail and commitment to quality.
Ability to work independently and as part of a team.
Basic knowledge of electronic devices and systems.
Preferred Qualifications:
Experience with personal emergency response systems or medical alert devices.
Technical certifications in electronics or related fields.
Familiarity with inventory management software.
Proficient in Microsoft Excel
Ability to multitask
Strong organizational skills
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
The chance to make a positive impact on the lives of our clients.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for this role to our office. Hand delivered resumes are preferred and can be delivered in person during regular business hours Monday – Friday between June 17th and June 28th to our office located at 1400 Moccasin Trail, Suite 6, Lewisville, TX 75077. For special arrangements please reach out to Rebecca at 972-318-0161.
Alert Response is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
