FedEx company looking to fill the role of ISP Operations/Business Contact. This role requires the ability to effectively lead a team of drivers managing 16+ routes. The ideal candidate will be adaptable, possess a strong work ethic, and demonstrate exceptional leadership skills. A proactive approach to problem-solving, confidence, an ownership mentality, and excellent communication abilities are essential for success in this position.
The ideal candidate should demonstrate a proven track record in management, human resources, and logistics, with particular expertise in optimizing route planning. Key responsibilities include managing daily operations, improving processes, and driving the team toward achieving both safety standards and operational excellence.
Call our recruiters today for more information at 417-459-4902.
Please note: This is NOT a standard Monday-Friday, 8 AM - 5 PM position. The role requires flexibility, including some long days, occasional weekend work, and be on call 24/7, as the business provides support to a customer (FedEx) that operates around the clock, 360+ days a year. However, we strive to accommodate schedule flexibility whenever circumstances permit.
PAY & BENEFITS:
$1500.00-$2000.00/Week. $80,000.00-$100,000.00/Year.
Paid Weekly.
OPERATIONS MANAGER/BUSINESS CONTACT JOB DUTIES:
Lead a team of 18+ drivers
Route planning - Responsible for understanding and estimating the daily service needs of FedEx and its customers, scheduling drivers according to hours of service guidelines, managing equipment needs, dispatching drivers, and optimizing routes for efficiency.
Monitor delivery exceptions and resolve complaints received
Responsible for hiring, terminating, coaching, training, recognizing and rewarding, performance evaluation, discipline, addressing driver concerns, and staff productivity
Ensure an adequate number of drivers is maintained to complete all assigned runs; manage employee schedules, including workforce planning, vacations, and time off
Management and use of some technology and applications such as GroundCloud, VEDR, scanner, and FRO (route planning software) - training provided if needed
Resolve Truck breakdown situations and manage routine maintenance and repairs of vehicles
Record and report timesheets for payroll
Assume the role as a driver for “clean-up" or "fill-in" as needed
Perform weekly team safety meetings as well as one-on-one training as needed. Ensure proper pre-trip and post-trip inspections are being performed. Proper documentation and reporting of accidents
Track performance throughout the day with a focus on Safety, Service Level & Efficiency. Analyze operational data, identify improvement areas, and implement corrective actions
Provide ongoing support and assistance to drivers via calls or messaging app, including documentation and communication with the terminal
Promote a culture of safety and ensure drivers complete all safety training
Report daily/weekly to upper management to ensure routes and procedures are running efficiently
P&L Responsibility – Maximize revenue and minimize expenses to meet financial goals
Maintain an excellent relationship with FedEx terminal management. Daily check-ins and timely response to their inquiries
QUALIFICATIONS/REQUIREMENTS:
Verifiable 3+ years of Operations, Logistics or Route Management, preferably with FedEx or a similar operation (UPS, DHL, Amazon, etc)
Excellent time management, organizational, problem-solving, and multi-tasking skills necessary to work in a fast-paced environment, while maintaining high attention to detail and accuracy
Strong leadership skills with the ability to inspire and motivate a team
Computer literate with proficiency in Microsoft Office Suite
Ability to analyze data and generate comprehensive reports
Be a clear and assertive communicator
Previous FedEx experience strongly preferred, experience with UPS, Amazon, or other logistics providers a plus
Have a valid driver license (Class A, B, or C), with a clean driving record (no speeding tickets in the past 2 years, moving violations, or other incidents)
Ability to pass a pre-employment drug screen, background check, and DOT physical
Physically able, willing, and ready to drive a delivery vehicle (Large Step Van or 26-foot Straight truck) and safely deliver packages to both residential and commercial recipients
Legal status to work in the USA
English language proficiency
Candidates with a military background are encouraged to apply!
If this sounds like you, we would love to talk to you! Call us today at 417-459-4902
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