IT Technician/Desktop

IT Technician/Desktop

23 Dec 2021
Texas, Fairview, 75002 Fairview USA

IT Technician/Desktop

Vacancy expired!


The IT Support Technician is experienced in resolving a multitude of IT issues pertaining to computer desktops, laptops, mobile devices, network, communications, application or infrastructure problems.


  • Provide IT support utilizing ITSM tracking system and Client management system.

  • Provide onsite support as needed for multiple locations in the Dallas area.

  • Provide Tier I/II support for desktop, laptop, phone, printer, email, and mobile devices. Configure equipment for adds, moves, deletes and maintaining inventory information in the Client Management System.

  • Troubleshoot and resolve hardware and software issues via telephone and/or utilizing remote administration tools as well as onsite.

  • Manage equipment for new hires, terminations and location changes as requested by Human Resources.

  • Maintain documentation including root cause, problem analysis and steps to final resolution. Documentation is completed within SLA as defined by the IT support service level agreements.

  • Creates, updates, and maintains support documentation. Completes to end users' satisfaction, in a timely manner through the ITSM tracking system as defined by the IT support service level agreements.

  • Provides field and project support including but not limited to data centers, networking equipment, mainframe systems, phone systems and servers.

  • Travels to other company locations to setup new systems, networks, or to provide support as required.

  • Participates in on-call weekly rotation for after-hours and Saturday support.

  • Work with various platforms Laptops, tablets, phones, scanners and OS types such as Microsoft, Linux, iOS etc. to support network connectivity over common network media, connector types and topologies.


  • 5+ years IT support experience with expertise in IT hardware and software support.

  • A+, Network +, or other IT industry standard certifications

  • 5+ years of experience with the following:

    • Desktop Support in a Windows Operating Systems environment

    • Hands-on experience with Windows, Active Directory and MS Office suite products including MS Outlook

    • VMWare or Virtual Server experience

    • Strong root-cause assessment, troubleshooting and remediation skills for LAN/WAN network issues

    • Hardware repair, maintenance, and installation for network, server, software, printers, and phone systems.

    • Support of desktops and laptops including parts replacement and warranty service

    • Strong background in workstation lifecycle management including OS imaging.

    • Troubleshooting, maintenance and installation for computers, network, software, printers, and VoIP phone systems.

    • AS400 (iSeries) knowledge

    • Ability to create and maintain Knowledge Base Articles as well as make recommendations for Processes and Procedures

  • Strong interpersonal skills and ability to work well with a wide range of people.

  • Dependable and adheres to time lines and schedules.

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