IT Support Associate for our client in Farmers Branch, TXJob Title: IT Support AssociateJob Location: Farmers Branch, TXJob Type: ContractJob Description:Responsibilities:
Identifies, researches, resolves and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and accurately.
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
Education:
Associate degree in a computer technology field preferred.
Experience:
Three (3) years of computer systems-related experience or equivalent combination of education and experience required to include two (2) years of propriety software support experience and one (1) year of Windows operations system troubleshooting experience.
JURIS or claims management application experience preferred.
Skills & Knowledge:
Strong computer knowledge including, but not limited to, Windows OS, Outlook, and Microsoft Office.
Strong oral, written, and business communication skills.
Analytical, interpretive, and decision-making skills.
Strong organizational skills.
Excellent interpersonal and customer service skills.
Excellent negotiation and conflict resolution skills.
Strong stress and time management skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.
