VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please
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Role - Network Cisco Voice Engineer
Location – Frisco ,TX
Contract
Job Description:
• Technical Certification: CCVP with at least 3 to 5 years of experience.
• Basic understanding of CUCM , IM&P & Cisco unity connection version (N-1).
• Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
• Good understanding of Unity Connection Voice mail services.
• Good understanding of VoIP, MGoogle Cloud Platform, H.323 and SIP services.
• Good communication skills.
• Open for 24x7 availability
• Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
• Expert level experience in handling Cisco IP telephony Network Infrastructure.
• independently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update work logs
• Update the knowledge base
• Technically upgrade across versions of environment when required
• Ticket Monitoring
• On - call support
• Opening Bridge Call
KEY TECHNOLOGIES:
• CUCM, IM&P & Unity connection
• SIP, MGoogle Cloud Platform and H.323 gateways.
• Oracle SBC basic understanding and troubleshooting
ESSENTIAL DUTIES AND RESPONSIBILITIES
Must be capable of working independently, while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations
Expert level experience in handling Cisco IP telephony Network Infrastructure.
Deep understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager ( 11.X , 12.X,14.X ), Unity Connection, IMP, Expressways, Jabber Client, SIP, H.323, MGoogle Cloud Platform ,SCCP ,QoS and Voice Gateways, Oracle SBC , Intrado E911 Gateways.
Deep Understanding of Voice Gateways configuration (ISR ,ESR Routers and Analog gateways) ,Trunks, E1/ T1(CAS,CCS), FXS /FXO etc.
Understanding of UCS technologies and Virtualization technologies
Responsible for upgradation of UC applications and end points like CUCM , CUC, IM&P , Jabber Clients etc.
An understanding of network switching and routing as it relates to Unified Communications.
Monitor effectiveness and efficiency of existing systems; assist with development and implementation strategies for improving the efficiency, reliability and performance of these systems
Troubleshoot/Resolve escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate
Ability to act as a resource for Unified Communications/Video problem resolution , research issues or effectively escalating for timely resolution
Lead architectural and engineering services for Cisco Unified Communications, Collaboration environments including new office builds, office moves, hardware and software upgrades, integrations with other systems, enhancements, etc.
Participates in product evaluations, systems testing, certification, and product lifecycle management
Participates in scheduled and unscheduled system maintenance including change management, on-call, and off-hour systems' support
Improve Processes and Standards
Recommend solutions and improvements
Develops and maintains technical standards, procedures, and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels
Provide updates regarding the performance and availability of UC and/or Network infrastructure and proactively work to resolve problems
Troubleshooting application and system errors using various tools and methods
Key Skills : Network, Cisco, Voice, CUCM
Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you.
We are an Equal Employment Opportunity Employer.
VDart Inc
Alpharetta, GA
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