Salesforce Vlocity Business Analyst

Salesforce Vlocity Business Analyst

03 Nov 2023
Texas, Frisco, 75033 Frisco USA

Salesforce Vlocity Business Analyst

Job Title : Vlocity Business Analyst with relevant Telecom BSS/OSS applications such as CPQ, EPC, Order Management experience

Location : Frisco, TX

Duration : Long term Contract/Full Time

Job Description :
Client is seeking a design-savvy Business Analyst experienced in the Telecom BSS/OSS domain, to play a key role within the Products team in shaping the development of productised Multi-Service E2E solutions.
The productised solutions, built over the Vlocity platform and its suite of products, involve E2E Customer journeys for B2C/B2B Consumers and services such as Broadband Internet, Voice, Triple/Quad Play services, SIP, VPN etc.
As part of this role, you will be responsible for developing detailed product requirements, business flows, design specifications and working closely with the Engineering & QE team in the development effort.

Specific Responsibilities Include:
  • Work closely with the Product Managers, Engineering teams, Customer Delivery teams, Customers/Partners and Industry experts to capture and understand the requirements for productisation and elaborate them at a detailed level.
  • Collaborate with UI/UX teams to design the productised solutions that deliver the functionality required.
  • Use Vlocity’s platform and suite of products to build optimal solutions following Vlocity standards and best practices.
  • Analyze the data requirements, structures and integration points of the flows, and create mapping to Vlocity Industry objects in Salesforce or external REST end points.
  • Consult TM Forum standards (e.g. eTOM, SID etc.) as applicable to ensure standards compliance of product.
  • Maintain requirements in the form of User Stories/Acceptance criteria for each release of the Product, in support of the Product roadmap and Product releases.
  • Document your work using artifacts such as Process Flow Charts, Data Flow diagrams, Data Model diagrams etc.
  • Maintain ongoing collaboration with Engineering and QA teams to ensure correct interpretation and testability of the requirements.
  • Work with Quality Assurance to develop the Test Strategies and validate the Test Plans.
  • Work with Documentation team to ensure design and capabilities are accurately represented in technical publications and training materials.
  • Contribute to the Product Roadmap and collaborate with Product teams for Vlocity Platform and Product enhancements as needed.
  • Develop an expertise in the Telecommunication BSS/OSS domain & leadership skills in Agile software development.

  • 7+ years as a Business Analyst with significant experience in delivering Telecom BSS/OSS software solutions for Communications Service Providers.
  • Extensive experience in Business Analysis, Business Process Modelling, Information Modelling, Use Cases, User Stories, E2E solutioning and Component design.
  • Demonstrated ability to understand business strategies and application objectives and translate those requirements into effective process and component designs.
  • Excellent design skills including the ability to critique visual elements and optimize user flows.
  • Prior experience working with Salesforce CRM is preferable.
  • Experience in UI/UX design is desirable.
  • Strong written, oral and visual communication skills with the ability to clearly document requirements, design and process assets using text, diagrams and videos.
  • Clear verbal communicator, with the ability to effectively interact within the team as well as with Customers/Partners in English.
  • Familiarity with TM Forum Frameworx standards (e.g. eTOM, SID)
  • Experience on designing and modelling tools (e.g. Lucid Charts, Visio, UML, etc.).
  • Self-directed and pro-active, with the ability to break down complex problems, assign actions and manage progress toward a deadline.
  • Highly motivated with the desire to work in a high velocity start-up environment and with proven ability to achieve challenging goals and objectives.
  • Excellent interpersonal skills for working closely with teams within and outside.
  • Experience in software delivery methodologies preferably Agile.


Nick Arthur (Nizam)

Associate Director, Recruitment

Pull Skill Technologies Inc.

2o1.497.1o1o Ext:1o6

Related jobs

Job Details

  • ID
  • State
  • City
  • Job type
  • Salary
    Depends on Experience
  • Hiring Company
    Pull Skill Technologies
  • Date
  • Deadline
  • Category

Jocancy Online Job Portal by jobSearchi.