Job Title: Bi-Lingual Receptionist (English/Spanish)
Location: Liberty Tax Service: 12520 Westheimer Rd, Houston, TX, 77077
Employment Type: Seasonal / Part-Time
Job Summary
Liberty Tax Service is looking for a friendly, reliable, and professional bilingual receptionist (English/Spanish) to be the first point of contact for our clients during the busy tax season. The ideal candidate will have excellent communication skills, strong customer service abilities, and the ability to learn and understand professional tax preparer skills.
Key Responsibilities
Greet clients in person and by phone with a positive and professional attitude
Assist clients with check-in procedures and appointment scheduling
Answer phones, return messages, and provide basic tax service information
Maintain an organized reception area and ensure smooth client flow
Verify client data sheets and ensure accurate data entry
Support tax preparers by gathering needed forms and documents
Communicate effectively with Spanish-speaking clients
Assist with filing, copying, scanning, and office administrative tasks
Follow Liberty Tax Service policies and maintain client confidentiality
Required Skills & Qualifications
Bi-Lingual: Fluent in English and Spanish (required)
Strong customer service and communication skills
Basic computer skills (Microsoft Office, email, scheduling apps)
Professional and friendly attitude
Ability to stay organized and work under pressure
Good phone etiquette
High school diploma or equivalent
Preferred Qualifications
Previous experience in a tax office, call center, receptionist, or customer service role
Knowledge of Liberty Tax processes (a plus, not required)
Ability to work evenings and weekends during peak tax season
Schedule
Seasonal (December – April)
Flexible hours: mornings, evenings, and weekends available
Compensation
Hourly pay: $9–$12/hr. depending on experience
Bonuses available during tax season
Paid training provided
