Our client, a Houston-based security and fire protection systems provider is looking for an RMR Specialist (recurring monthly revenue). This role is responsible for timely updates to Customer records in FieldHub (or other customer management system) for contract changes, including new contracts, emergency notification forms (ENF), equipment changes and other relevant customer information.
Responsibilities:
Process complete RMR documentation daily
Forward needed RMR documentation (email/mail/DocuSign) to customers daily
Complete and forward Insurance Certificates to customers as requested
Process incoming emails requesting new monitoring services/cancel existing monitoring services
Follow up with Monitoring Stations for activated/cancellation confirmations as needed
Prepare reports on a weekly and monthly basis providing management insight into the current state of customer contract documentation, customer adds, customer attrition, reconciliation of MSC customer records and central stations, including cellular and video monitoring records
Respond promptly to all customer requests
Follow up with RMR collections
Work with other employees to coordinate the efficient execution of duties
Perform other duties as requested by the Manager
Special Skills and/or Abilities
Strong impersonal skills for interacting with customers, other departments and management
Good verbal/written communication skills for communicating with customers and management
Strong analytical and problem-solving skills
Good planning and organizational skills to balance, prioritize work and adhere to rigid timelines
Comfort in high growth, fast-paced changing environment. Adapt as circumstances change or new information surfaces
Personal qualities of integrity, credibility and unwavering commitment to Company’s Mission; a proactive, hands-on strategic thinker who will own their responsibility
Experience and Educational requirements:
High school graduate or equivalent.
2-4 years Admin experience
Basic knowledge of Microsoft office suite: Microsoft Word, Excel, and Outlook is required.
Must understand accounting
Ability to maintain strict confidentiality and communicate in a professional manner.
Compensation: $22/hr to start, after 3 month performance review may receive a raise up to $24/hr max. Benefits, PTO, 401(k).
