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Responsibilities:
Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services
Collects and enters orders, provides accurate, valid and complete information to customers on order status and product information for both existing and new products or services.
The CSR will also determine the best freight forwarding option and provide customers with tracking information and invoices
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Performs other related duties as assigned
Requirements:
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Ability to multi-task, prioritize and manage time and tasks effectively
Team player that pays attention to detail and can adapt to frequent changes
Proficient computer skills with the ability to learn new software
