Technical & Logistics Specialist (Technical & Logistics Associate)
The Opportunity
coVita is seeking motivated individuals with a strong work ethic to join our growing coVita family in Texas.
Highlights of this career include but are not limited to:
Technical
o Assist in analyzing and improving repair & support systems
o Manage product repairs/service through ticket/case system
o Answering product, order, and technical inquiries from our clients
o Collaborate on improvements to our proprietary monitor software and apps
o Help with product preparation and branding
o Prepare & test devices
o Analyze and track repair reimbursements using existing tools
Packing, Shipping & Logistics
o Pick, pack, and ship client orders (small handheld medical products and accessories)
o Manage delivery, receipt, & breakdown of product orders from suppliers (requires lifting boxes)
o Organize stockroom for efficiency, accuracy, and cleanliness
o Adhere to strict safety, quality, and production standards
o Research and provide shipping quotes for domestic and international shipments
o Assist with the importation and shipment of products throughout US and worldwide
o Troubleshoot shipping and logistical problems to resolution
o Liaise with our suppliers to satisfy client needs
o Respond to telephone and email correspondence in a timely manner
The Company
coVita is a young and growing medical technology designer, manufacturer and marketer located in The Woodlands, Texas. We closely collaborate with our international partner in Europe, and we are the market leader for our product lines. The company is made up of professionals from diverse backgrounds and experiences. Our main goal is to provide our clients with reliable, convenient service that exceeds their expectations, as we fulfill our mission to reach as many people as possible with solutions to improve their health and wellness by promoting and expanding our product lines into new and existing markets.
Skills
This is an opportunity for individuals who embrace learning and critical thinking. Satisfying the demands of our clients requires collaboration, skilled communication, resourcefulness, problem solving skills, and creativity. Outstanding customer service arises from understanding our clients' needs and our role in the marketplace. In order to provide thoughtful and efficient solutions to our clients, our colleagues in this role must be passionate about attention to detail, must be able to work within deadlines, and have demonstrated project management skills.
Helpful Experience
Familiar with Microsoft Office Suite, Google Docs, UPS WorldShip, ShipStation
Experience with customer relationship managers (CRMs) and QuickBooks
Be able to work in a team environment as well as work independently
Successfully prioritize and manage time sensitive projects on a daily basis
Thinks outside of the box; searches for innovative solutions
Salary - Based on experience.
Benefits
Medical, Dental, Vision. Additional benefits based on time of service.
Hours
Full time. Mon- Fri 8:00am-4:30pm
