Customer Service ClerkPrintApplyCustomer Service ClerkSalary$15.38 - $17.31 HourlyLocationHouston, TXJob TypeFull-TimeDepartmentHouston Health DepartmentJob Number23794Closing8/14/2020 11:59 PM Central
POSITION OVERVIEWApplications Accepted from: ALL PERSONS INTERESTEDDivision: Community Health ServicesSection: WICLocation: WIC Administration Call CenterWorkdays & Hours: Mon.- Fri., 8AM - 6PM (some evenings and Saturdays) Subject to changeDESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSThe Houston Health Department is seeking a qualified candidate for a Customer Service Clerk to perform the following duties:
Performs basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail, and personal contact. Communicates findings to customers. Refers non-routine problems to supervisor.
Performs data entry activities to update customer records within authorized limits.
Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system.
Provides information about City services, ordinances, policies, procedures and pricing
May act as a backup to a customer service section and an administrative support section.
May process work orders/requests and make changes to update customer account information
May gather or collect information to generate reports, activity logs, etc.
Performs other duties as assigned.
WORKING CONDITIONSThe position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.MINIMUM REQUIREMENTSMINIMUM EDUCATIONAL REQUIREMENTSRequires a high school diploma or a GED.MINIMUM EXPERIENCE REQUIREMENTSSix (6) months of clerical/customer service experience are required.MINIMUM LICENSE REQUIREMENTSNone.PREFERENCESPreference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.Bilingual English/SpanishGENERAL INFORMATIONSELECTION/SKILLS TESTS REQUIREDApplication review and/or interview. However, the Department may administer a skill assessment evaluation.SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.Pay Grade 10SALARY INFORMATION GRANT FUNDED POSITIONGrants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4888.If you need special services or accommodations, call (832-393-4888). (TTY 7-1-1)If you need login assistance or technical support call 855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EEO Equal Employment OpportunityThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include: Medical Dental Vision Wellness Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 10 city holidays, plus one floating holiday Flexible schedules Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Healthcare Flexible Spending AccountFor plan details, visit http://www.houstontx.gov/hr/benefits.html01Are you a veteran who served on active duty in the Armed Force (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
02What is the highest level of education you have completed?
Less than a High School diploma/GED
High School diploma/GED
Bachelor's Degree or higher
03How many years of verifiable Customer Service experience in a health care environment do you possess?
Less than 6 months
At least 6 months, less than 1 year
At least 1 year, less than 2 years
At least 2 years, less than 3 years
More than 3 years experience
04Other than English, which of the following languages do you read, write & speak? (Check all that apply)
I am not bilingual
05Which of the following do you have verifiable experience? (Check all that apply)
Microsoft office suite
None of the above