HRIS Sr. Systems Support Analyst

HRIS Sr. Systems Support Analyst

03 Nov 2023
Texas, Houston, 77001 Houston USA

HRIS Sr. Systems Support Analyst

TITLE: HRIS Sr. Systems Support Analyst

Location: Houston, TX

Compensation Range : $95,000-118,000

POSITION SUMMARY:

The HRIS Senior Systems Support Analyst is skilled in the management and support of one or more HRIS applications and provides support services to business users. The primary focus for the Analyst is to be responsible for maintaining and monitoring the Human Capital Management (HCM) /Human Resource Information Systems (HRIS) to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and ensures the usability and support for application enhancements and bug fixes. Secondarily the Analyst will provide similar support for other Corporate systems. The Analyst will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Analyst position is not a pure development role, it will require the use of some development/programmer competencies to complete work efforts. This role sits within IT and not in HR and will not be doing any day-to-day HR functions.

JOB FUNCTIONS AND RESPONSIBILITIES:

- Maintain an end-to-end understanding of functional aspects of applications and associated business processes

- Provide technical direction/assistance for assigned applications

- Monitor incoming service requests and incidents for assigned application(s)

- Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue

- Work directly with users to identify and resolve issues adversely impacting business processes

- Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability

- Identify solution alternatives to address issues raised throughout service request or incident lifecycle

- Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval

- Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)

- Complete high-level designs and associated estimates to meet defined requirements

- Monitor application backlog (service requests, incidents) and keep open items updated with current efforts

- Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in the area of responsibility along with regular audits to validate accuracy

- Develop documentation and provide training to users as appropriate

- Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications

- Provide input to IT Project Management Office to support clear and concise requirements definitions

- Assist team members handling major incidents for assigned applications; identify the root cause and short or long term solutions

- Informally mentor less experienced team members on an as-needed basis

- Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management

- Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction

Qualifications -

External MINIMUM ESSENTIAL QUALIFICATIONS:

- Bachelor's Degree in Computer Science, MIS, and/or equivalent work experience in a related field

- 3+ years of experience supporting HRIS applications

- 1+ years of experience with Oracle and SQL databases (including stored procedures, triggers, and scripts)

- 1+ years of experience in application development or a programming language

- Experience with UKG Pro, UKG Dimensions, UKG Business Intelligence (People Analytics) - Experience with hiring platforms like Taleo

- Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.

- Familiarity with Sarbanes Oxley IT Change management controls

- Strong written and verbal communication skills with an aptitude for problem-solving

- Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information

- Experience delivering solutions that align with business strategies

- Experience troubleshooting complicated issues across multiple systems and driving to solutions

- Experience supporting resources performing user acceptance, regression, and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched, and closed on time

- Experience providing technical solutions to non-technical individuals

- Demonstrated team-building skills

- Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude

- Willingness to travel to company locations (up to 5%)

PREFERRED QUALIFICATIONS:

- Experience with UKG Pro, UKG Dimensions, UKG Business Intelligence (People Analytics)

- Experience with Taleo

- ITIL Foundations certified

- Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)

W2 employees are offered comprehensive benefits including health, dental and vision.

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

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Job Details

  • ID
    JC46916109
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Infinity Consulting Solutions
  • Date
    2022-11-02
  • Deadline
    2022-12-31
  • Category

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