Virtual Assistant & Customer Support Rep for a Houston Software Fertility Startup (Phone, Zoom, Data Entry, Scheduling)
Description:
Repronova (www.repronova.com) is a fertility consulting startup in Houston, TX, that helps physicians treat infertility cases with advanced cycle analysis and support tools. We are looking for an Assistant / Customer Support Representative to join our small team. Our operations will begin in November 2025. We prefer candidate in Houston, but will also consider elsewhere in the US.
You are expected to agree to a background check.
You will be speaking with patients and doctors, helping enter and organize medical data, and assisting the founder with administrative and scheduling tasks. You’ll also be responsible for managing Zoom and other calendars to ensure meetings and follow-ups are handled smoothly.
This role starts with a small number of billable hours per week but is expected to grow to full-time over the next several months.
Key Responsibilities:
Phone & Zoom communication: Speak with patients and physicians in a clear, professional, and compassionate manner.
Data entry & tracking: Enter and manage patient data in structured tables or spreadsheets; track updates.
Calendar & meeting support: Manage calendars (Zoom, Google Calendar, etc.), schedule calls, send reminders, and ensure follow-ups are not missed.
Admin support: Assist the founder with daily coordination tasks and ad-hoc projects.
Documentation: Write clear notes or summaries based on calls or recordings.
Requirements:
Excellent spoken and written English
Comfortable and professional on the phone
Organized and reliable
Proficient in Word, Zoom, and generally feeling comfortable with using software.
Strong attention to detail and ability to work independently
Respectful of patient confidentiality (healthcare background a plus) .
Bonus Points:
Experience with fertility, IVF, or healthcare coordination
Familiarity with HIPAA or handling sensitive data
Experience supporting a founder or startup executive
Additional Details:
Time zone: Ideally some overlap with US Central Time (Texas)
Hours: Starts part-time (e.g., 5–10 hrs/week) with potential to grow
Rate: Please state your desired hourly rate
Start: November 2025
To apply, please include:
A short voice or video clip (preferred) introducing yourself
A brief description of your relevant experience
Your availability and preferred schedule
