POSITION SUMMARY: The Administrative Specialist is responsible for the donation process totals and filing gift documents, entering batched gifts of mailed-in donations, and managing the online confirmation of matching gifts by accessing numerous online portals and platforms. The AS provides team support in maintaining the data integrity of the Raiser’s Edge database, as needed. This position is the primary backup for the Gift Entry Specialist (GES). AS deals with sensitive information and is obligated to maintain confidentiality regarding donor and gift information.
ESSENTIAL JOB FUNCTIONS:
1. Reliable, consistent, attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations.
2. Opens and sorts mail donations and reconciles them with the GES.
3. Responsible for all gift data entry activities and reconciliation of daily batch sheets.
4. Reviews and processes credit cards and contacts donors, if needed.
5. Scans and files supporting documentation for gifts in Raiser’s Edge regularly.
6. Reviews and provides feedback on Direct Mail vendor solicitations.
7. Maintains and manages clear and accurate donor services operations documents and procedures, including creating best practices guidelines.
8. Assists with answering the Donor Services phone line and returning calls to donors within a 24-hour timeframe, if needed.
9. Assists with the Donor Services email by responding to donors within a 24-hour timeframe, if needed.
QUALIFICATIONS: Education/Experience:
High School Diploma from an accredited school or general education development (GED) certificate
2+ years of experience in an administrative customer service role
Experience answering phone and email inquiries and providing organizational information
1+ years of experience in data entry role preferred
1+ years of experience in non-profit development preferred
Bilingual in Spanish preferred
