Gia Capital is a fast-growing multi-family management company with class B and C properties. We are searching for an experienced Assistant Manager for a class B property located in the Energy Corridor/Spring Branch. The selected candidate will be responsible for rent collection, marketing and leasing, resident relations and renewal, and work orders and unit turn management.
JOB RESPONSIBILITIES
Rent Collection/Eviction Filing
Collect rental payments on a timely basis – no cash is allowed. Encourage online payment.
Post 3-day notice to vacate on all tenants with full rent.
Door-knocking on all tenants between the 4th and the 7th of the month.
File eviction on the 7th day of the month.
Marketing & Leasing
Advise residents of referral concessions (if applicable)
Assist in placing, removing, and updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct quarterly market survey/analysis to generate ideas and help formulate plans.
Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.); immediately record all telephone and in-person traffic appropriate reports.
Files guest cards and maintains according to established procedures.
Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary.
Secures new resident signatures on appropriate paperwork prior to move-in
Orient new residents to property (i.e. turn over keys, reviews property rules, regulations and procedures, point out mailboxes, and review amenities, etc.).
Projects a favorable image of the community to achieve property objectives and public recognition.
Adheres to standards and complies with corporate procedures, government laws on Fair Housing, and all inspections of the facility.
Places customer needs, requests, and follow-up as a number one priority.
Resident Relations/Renewal
Review daily security report, weekly landscape service, pest control service, bi-annual liability inspection to maintain property appearance.
Encourage residents to submit work orders using the online portal, calling or texting the general maintenance number. Follow up to ensure maintenance work orders are completed in a timely manner.
Listen to complaints and comments and address these complaints and comments in a professional manner.
Answer questions for residents about the property, repairs, rent, rules, etc.
Follow up on a timely basis if not able to respond to resident requests or problems immediately.
Ensure consistency in dealing with residents on all matters.
Implement resident functions (i.e. parties, contests, etc.); attend after-hours functions and participate as a host as needed.
Send out renewal notices 90 days before lease end dates.
Secure lease renewal before 60-day, 30-day and 15-day (policies).
R&M/Unit Turn
Review work order report daily with lead maintenance.
Give direction to and monitor maintenance activities to ensure quality and expediency (i.e. “walk” units to ensure make-ready and work orders are completed)
Walk units that give 60-day notice to quit and create preliminary unit inspection report.
Walk units before tenant moves out & create final unit inspection report.
Assign unit turn tasks including rekeying, trash out, paint, resurfacing, and cleaning.
Coordinate with corporate office to complete unit turn- corporate office will schedule paint, make-ready, resurfacing, and other tasks as needed.
