Vacancy expired!
Homebase is a San Francisco-based startup company focused on providing labor management technology to small businesses. Today, more than 100,000 local businesses across the US and Canada rely on Homebase to save time with their employee scheduling, timesheets, and team communication. Read for yourself what our customers think about Homebase. You can find out more about Homebase by visiting www.joinhomebase.com.
Key Responsibilities:
-The first point of contact with Homebase Customers via live chat, email, and phone
-Assist new clients by providing training on how to use Homebase account and advise them on the best plan options for the business needs
-Identify and report software bugs
-Track support requests and identify commonly occurring problems
-Actively participate in team meetings and daily/weekly training
-Remember the word Banana if you get invited to book an interview it will be the secret passworf - this way we know you read the whole job post and arent spamming us.
-Handle over 30+ conversations a day and meet a minimum customer satisfaction score to ensure our clients see us as adding value that goes above and beyond.
-Meet weekly KPIs including Efficiency, CSTATS, Call Time, and Upgrades
-Consistently utilize advanced listening, rapport, and closing skills.
-Be an expert and up to date on all Homebase products and offerings
You should have:
-1-2 years experience working in customer service (phone support, retail, restaurant or sales)
-Very strong written and verbal communication skills. Being able to communicate clearly and effectively with customers to ensure their questions are addressed is key.
-Experience working or interacting with various web and mobile apps; you are considered "tech savvy"
-Comfortable in a performance driven environment where your contribution will be recognized
-Organizational skills and the ability to be at work on time for your scheduled shifts.
-Enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change.
-The ability to pass a background check and drug screening
Perks:
-Competitive health and dental benefits
-Continuous education benefit
-Flexible paid time off (15 days a year)
-401k matching
-A culture that values diversity, trust, curiosity, and communication
-Casual dress code
-Dynamic modern tech office that includes onsite cafes and Starbucks
If this is you, please follow the link to submit your resume - http://app.joinhomebase.com/loc/homebase-cs/job/customer-success-rep-2
