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Application Analyst - Information Systems (CRM & BI) Las Colinas, Irving, TX, USA Req #4844 Thursday, April 6, 2023 Kelly-Moore's mission is to provide high quality, innovative products with exceptional service at fair value. What sets Kelly-Moore Paint Company apart from the competitors, is not just premium products but also our amazing team! FULL TIME - Location: Irving, TX - OVERVIEW Kelly-Moore Paint Company’s Information Technology department focuses on delivering effective solutions for employees, customers, and vendors. IT is comprised of talented individuals who cohesively drive effective solution strategies within a balanced ecosystem of systems and support. The Applications team focuses on driving system solutions that meet business process needs. The Applications Analyst has “end-to-end” ownership for the CRM and Business Intelligence (BI) database and tools which power our Sales, Marketing & Stores teams. For the CRM (Sugar), you will be responsible for configuration and layout changes as well as troubleshoot application issues and ensure business rules and processes are enabled to help our business run seamlessly. You will bring knowledge of how to write or enhance business rules in CRM based on the requirements from the field. In the BI realm, you will be our go-to person for report writing and dashboard creation/maintenance in Tableau. You will bring experience developing reports/dashboards, developing backend Azure ETL pipelines using data from data warehouse and creating & enhancing executive dashboards enabling decision makers to easily access and use meaningful business data and reports for on time decision making. You will bring:
5+ years’ experience in CRM & BI tools.
Proven experience supporting a business in day-to-day application functional request & troubleshooting issues.
Perform regression testing prior to handing instance to business for UAT (User Acceptance Testing) testing.
Expertise in integration & related tools – related CRM and BI applications, preferably Sugar and Tableau.
PRIMARY RESPONSIBILITIES
Provide the day-to-day application development and support functions, ensuring high-quality IT services and support to Kelly-Moore end users; Meet and exceed all SLA’s.
Provide 2nd level support for assigned business applications. Document all incidents, problems, changes, knowledge items, and configuration items in designated ticketing system; ensure all tickets are current, complete, and up to date.
Manage and maintain “end-to-end” ownership of assigned technologies and services. Work with management to establish and maintain project priorities, communicate project and activity status, and manage service issues.
Manage and maintain assigned IT programs, processes, and documentation.
Work with users to understand and define business requirements for enhancements to applications. Produce specifications of requirements to a level that enables effective delivery of agreed upon changes. Work with technical resources to successfully deliver solutions.
Maintain critical documentation to support applications including training, policies, procedures, etc.
Train users on application, processes, policies, and procedures.
Develop, implement, and report the findings of suitable test plans to measure and ensure the quality of new and amended systems, configurations, packages, or services. Test new software releases/patches and identify potential negative impacts to the System.
Provide support and guidance to end users in the selection, procurement, use, and maintenance of applications.
Participate in on-the-job training and attend classes to keep skill set up to date.
Maintain policies and controls to ensure data integrity, security, and legal/regulatory compliance.
Maintain relationships with consultants, technical personnel and vendors for services and products and monitor/manage results to service agreements.
Escalate issues to management as appropriate for business impact.
QUALIFICATIONS:
5+ years progressive experience in Applications Support and Information Technology, Bachelor’s degree in information systems, Computer Science or equivalent experience
Project Management skills with the ability to lead projects, drive for results, and participate effectively on cross functional project teams.
Ability to understand business issues, identify opportunities for process improvement and evaluate technology solutions.
Ability to effectively manage and prioritize multiple concurrent tasks and projects.
Excellent technical skills, strong analytical and diagnostics skills, and effective problem management skills
Expertise with relevant applications and technologies and related tools and products
Experience in application integration and integration services
Strong and effective interpersonal and relationship management skills
Strong oral, written, and overall communication skills, with the ability to tailor communication method, style and frequency to the audience and situation.
Motivated self-starter with the ability to work both autonomously and as part of a team.
Kelly-Moore provides equal opportunity in all terms and conditions of employment. We will not discriminate against qualified applicants or employees with respect to any terms or conditions of employment because of any basis protected by federal, state, local law including race, color, religion, religious dress or grooming practice, national origin, sex, age, marital status, physical and mental disability, medical condition, veteran status, sexual orientation, gender identity, gender expression, and genetic information.
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