Key ResponsibilitiesCoordinate Shipments: Oversee the full lifecycle of shipments from pickup to delivery, ensuring on-time performance and customer satisfaction.Carrier Management: Book and manage carrier relationships, securing competitive rates and reliable service while maintaining compliance documentation.Communication: Serve as the main point of contact between customers, carriers, and drivers to provide updates, resolve issues, and confirm delivery details.Documentation & Reporting: Maintain accurate shipment records (PODs, BOLs, rate confirmations) and generate performance reports to track load status and margins.Problem Resolution: Proactively identify and resolve challenges such as delays, equipment issues, and schedule changes to ensure smooth operations.Work Environment Professional office environment that is well-lit and climate-controlled.Work performed primarily using a computer and phone; requires extended periods of sitting and multitasking.Collaborative team setting with regular interaction with account managers, carriers, and customers.Days and Shift InformationFull-time position, typically Monday–Friday during standard business hours (8:00 a.m.–5:00 p.m.).Occasional overtime or after-hours availability may be required to support shipments outside normal operating times.
