Job Title: Front Desk I
Reports to: Front Desk Supervisor
Level: Hourly
Scope: Responsible for guest services and supporting management in the general operation of the assigned facility.
Primary Responsibilities:
Accountable and responsible for maintaining a safety culture (following all SOP’s, JSA’s, policies and procedures) as set out by Target Hospitality
Greet all incoming guests and employees courteously and professionally
Check in arrivals utilizing designated systems
Accept payments and process transactions
Enter all registration information of guests, process reports, and work with computer programs to collect/record information
Perform all required filing and data entry as required by manager
Answer incoming calls in a friendly, pleasant manner
Receive, check, and re-direct all incoming faxes and electronic mail
Prepare correspondence for pick up – this to include, packages and mail per postal requirements
Exceed our guests needs by providing world- class customer service
Attend safety meetings and participate in Target Hospitality emergency response
procedures
Additional duties may be assigned by supervisor or manager
Physical Demands:
Sit for long periods of time (up to 12 hours or more) with scheduled breaks
Short and long-distance walking required
Use of stairs and step stools
Occasional use of force when pushing/pulling carts that weigh on average 50lbs
Must be able to crouch, bend neck, back and torso from waist to floor, and must be able to twist from left to right and right to left
Occasionally lift an average weight of 25lbs with a maximum of 50lbs, on occasion where weights may exceed 50lbs the assistance of another person or a lifting aid is mandatory
Perform repetitive movements at the wrist including side to side/up or down and multiple grasps
Manual dexterity with the ability to type and use 10-key
Working Conditions and Environment:
Ability to hear and understand verbal instruction as well as other sounds such as safety alarms/ signals
Ability to communicate effectively; written and orally in English
Must be able to see without impairment for inspection purposes and ability to read small text such as product warning labels
Exposure to extreme hot and cold environments
Ability to work with a rotational schedule (6 weeks on and 2 weeks off, or as per manager’s discretion/ business needs)
Ability to work safely and navigate with in small/ close quarters and congested areas
Occasional exposure to elevated noise and surroundings
Ability to communicate effectively; written and orally in English
Candidate Qualifications:
1+ year administrative experience or equivalent- preferably in a remote camp or hotel/hospitality industry or equivalent
Ability and willingness to travel/work long rotations
Ability to read and write in English
Experience and proficiency with Microsoft - word, excel, power point and outlook programs
First aid certification is an asset
Work within a team environment
Must be able to work effectively and efficiently with or without supervision
Strong prioritization and time management skills
Must be able to pass a background check and urinalysis
Must provide own transportation to and from the facility
