Looking for the following applicants:
Quick learner and able to work well with others
Familiar with Electronic Medical Record software (EMR)
Demonstrates effective interpersonal skills including composure, diplomacy, and the ability to interact with a diverse patient population.
Adheres to HIPAA standards
Able to exercise a high degree of initiative, judgment, discretion and decision making.
Able to establish and maintain effective working relationships with patients and visitors.
Can demonstrate effective written and verbal communication skills.
Effectively time-manages job responsibilities; Organizes workflow and documentation.
Demonstrates detail-oriented work product.
Presents self in a professional manner of dress and behavior
Coordination of Frame Eyewear:
Assist in the selection of eyewear including frames, lenses and support aids that will assist in improving vision
and care of vision aids
Communication to patients and execution of billing for eyewear to patients and/or vision benefits
Scheduling of patients for dispense appointments
Inspection of eyewear to meet appropriate ANSI and office standards for fulfilling the patient’s prescription
accurately
Adjustment and dispensing of eyewear to patients
Follow up with patient regarding their eyewear
Manage frame and lens fitting inventory
Maintain clean and attractive Frame Displays
Maintain updated pricing for in stock frame inventory
Frame returns managed weekly
New inventory priced and displayed on frame boards weekly
Patient training regarding proper insertion, removal, care, wear and pricing for contact lenses
Communicate with the frame buyer and your lead optician of frame inventory needs
Maintain a clean and orderly work environment
Coordination of Sales:
Opticians will often be responsible for adhering to store budgets, cost of goods sold (COGS), and sales per
hour (SPH) and meeting and beating revenue goals.
Opticians are responsible for driving the controllable contributions of their location.
Opticians are selling leaders and are required to meet/beat personal and store sales goals.
Opticians are expected to meet/beat productivity numbers while maintaining a high level of customer service.
Comprehensive knowledge of operations, processes, and high level of business acumen
Strong motivate and influence skills
Strong communication and listening skills
Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail
Strong organizational skills and the ability to work under pressure
Ability to handle and prioritize multiple tasks and meet required deadlines
The purpose of the position is to provide excellent customer service and assistance to patients/customers.
Colleagues in this classification perform sales and customer service work. They are responsible for greeting
patients, assisting patients with purchase of eyewear, providing patients with promotional information, and
answering customer inquiries.
The optician will create a customer experience for the patient while using proper dispensing techniques.
Dispensing process will include determination of the power ranges and specific lens measurements by frame;
measure, fit, and adapt lenses and frames for client according to written optical prescription or specification.
The optician oversees eyewear quality from the in-store and/or Corporate Lab. Quality Control
responsibilities include: identification and resolution of recurring errors and the development of systems and
solutions to eliminate errors.
Miscellaneous Duties:
Attend and actively participate in leadership team meetings and leadership training.
Understand insurance verification and submission for all Vision Plans
Maintain optical dispense schedule and inspect to ensure being executed properly
Communicate with leadership team regarding scheduling needs for events such as trunk show, training, etc.
Strategically manage and coordinate prompt responses to patient delays or patient’s experiences that do not
reflect our core values
Communication with leadership team of facility needs with equipment, instrumentation and IT for each
location in optical
Oversee cleanliness and organization if optical areas of all locations
Participate in various clinic initiatives
For immediate consideration please reply to this post with your Name and Contact information along with a resume or feel free to call us at 956-631-3366 ask for Ismael Alvarado.
