The Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages to drivers and Management while tracking vehicles and assigning trips.
RESPONSIBILITIES:
Ensure appropriate transportation coverage based on client’s physical limitations of the older adult population and handicap person.
Communicates in a professional manner with drivers, clients and coworkers.
Assigns will call trips to drivers to ensure timely transportation service to return clients home.
Determines if an extra trip can be taken and tells the call center the pickup time.
Maintain open communication with drivers through the software/phone.
Conducts self in accordance with HIPAA guidelines/regulations.
Ensures drivers are educated on Individual Service Plans (for DODD consumers) and Client Care Needs.
Respond to emergency situations to ensure transportation coverage.
Performs all other duties as required and assigned.
Pay depends on experience and will be discussed at the interviews .
