Vendor Performance Analyst (13934)

Vendor Performance Analyst (13934)

02 Nov 2022
Texas, Mckinney, 75070 Mckinney USA

Vendor Performance Analyst (13934)

Globe Life Procurement is seeking a Vendor Management Analyst to assist in developing strategic relationships to help Globe Life become a "customer of choice" to improve access to limited capacity, superior support, and innovation.

This position is responsible for assistance with documentation, maintenance and management of ongoing activities related to the vendor management program. This will include vendor review and setup, vendor lifecycle activities, delivering interpretation advice, reporting, and resolving issues through effective partnering with internal stakeholders and vendors. This level of support will ensure Globe Life receives the intended value from the agreement and we continue to enhance our relationship with our stakeholders.

Required Skills:
Primary Responsibilities (including but not limited to the following):

Program Management & Reporting:

  • Participate in department meetings to discuss organizational objectives

  • Prepares status reports and presentations. Create and distribute ad-hoc reports

  • Maintain program project plan, schedules, and team collaboration tools

  • Monitoring vendor key performance indicators (KPIs) and service level agreements (SLAs)

  • Help establish and maintain vendor performance improvement plans

  • Ensure accurate vendor risk ratings are completed on a regular basis

  • Provide vendor data governance & information management support

  • Establish and maintain vendor management analytics & reporting dashboards

  • Research, collection, tracking and reporting of vendor service level agreements (SLAs)

  • Maintain information in the vendor management system

  • Track escalated issues and reporting of root cause analysis

  • Manage the archive and cataloging processes for all VMO documents

  • Track agreement renewal dates

  • Assist the team in the collection and analysis of vendor information

  • Perform invoice tracking against purchase orders as directed by the Vendor Manager

  • Develop and maintain processes, procedures, tools and templates, & vendor artifacts

  • Enhance and maintain vendor scorecards and maintain vendor surveys & reporting

Required Experience:

  • Bachelor's degree in business, analytical, or technical discipline preferred

  • 1-3 years' experience in Procurement, Supply Chain, Finance or related role

  • Attention to detail with analytical skills and Microsoft Office (Excel, Word, PPT) experience

  • Ability to work with minimal supervision

  • Adaptable to fast-paced environments and comfortable with shifting priorities

  • Professional verbal and written communication skills

  • Develops and maintains effective working relationships

  • Two years of relevant experience to include: knowledge and experience of managing delivery of services from vendors and vendor lifecycle management, conversant with contract structure, ability to drive deliverables through a process work-stream, and strong attention to detail. Proven record of reporting and analysis.

To perform this job successfully, an individual must be able to perform each essential qualification satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Excellent organizational skills and the ability to prioritize multiple tasks, projects, and assignments.

  • Able to work with moderate to minimal direct supervision.

  • Ability to work efficiently and effectively, while maintaining strong attention to detail.

  • Able to maintain a high level of confidentiality.

  • Ability to be a creative self-starter and have a solutions-based mind frame.

  • Exceptional written and verbal communication skills.

  • Dynamic/flexible demeanor with exceptional customer service skills.

  • Adapts well to quickly changing priorities.

  • Flexibility with schedule to ensure that all deadlines are met.

  • Must be self-motivated and possess a sense of urgency.

  • High degree of professionalism (appearance and communication).

  • Strong computer skills and excellent knowledge of Microsoft Office products, including Word, PowerPoint, Excel, and Outlook.

  • Ability to work independently, as well as part of a team.

  • Even temperament and the ability to work well under pressure.

  • Gather, analyze and report metrics to Vendor Management Manager and key stakeholders on identified SLAs, regulatory metrics and key performance indicator surveys related to vendor performance.

  • Maintain thorough understanding services provided by the vendor and translate into business context for stakeholders.

  • Remain current on industry developments as they relate to vendor management programs and best practices.

  • Maintain high quality of service to both internal and external customers

  • Assist with development, implementation and maintenance of policies and procedures to facilitate and improve operational efficiencies.

  • Provider training and support for vendor management program.

  • Other projects and duties as assigned.

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    Globe Life And Accident Insurance Company
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