Customer Experience Manager
Entry Level
Remote position
As a Customer Experience Manager, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel arrangements, providing recommendations, and resolving any issues that may arise before, during, or after the trip.
Key Responsibilities:
Client Assistance:
Respond promptly to client inquiries via phone, email, or in-person, providing information and guidance on travel destinations, packages, and services.
Listen attentively to clients' preferences and requirements, offering tailored recommendations and solutions to meet their needs.
Assist clients in booking flights, accommodations, transportation, tours, activities, and other travel-related services.
Itinerary Planning:
Create customized travel itineraries based on clients' preferences, budget, and interests, ensuring a well-planned and memorable trip.
Coordinate with airlines, hotels, car rental companies, and other vendors to confirm reservations, arrange special requests, and manage any changes or cancellations as needed.
Documentation and Payments:
Ensure all necessary travel documents, such as passports, visas, and travel insurance, are obtained and up-to-date.
Collect payments, process transactions, and issue tickets or vouchers in compliance with company policies and procedures.
Problem Resolution:
Address any issues or concerns raised by clients during their travels, offering prompt assistance and resolving problems effectively to enhance customer satisfaction.
Collaborate with relevant stakeholders, including airlines, hotels, and tour operators, to resolve issues such as flight delays, accommodation changes, or unexpected emergencies.
Product Knowledge and Research:
Stay updated on travel trends, industry developments, and destination information to provide accurate and insightful advice to clients.
Continuously research and evaluate new travel products, services, and destinations to expand offerings and enhance the overall customer experience.
Administrative Tasks:
Maintain accurate records of client interactions, bookings, payments, and other relevant information using computerized systems or databases.
Prepare and distribute travel documents, confirmations, and itineraries to clients in a timely manner.
