Senior Specialist, AR Resolver - HybridRequisition Id: 370140Business Unit: CorporateLocation:North Richland Hills, TX, US, 76180Solutions driven success.XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.Asthe Senior Specialist, AR Resolveryou will analyze customer’s invoices for billing accuracy. You’ll evaluate trends in invoices the root cause of the error and will partner with internal teams to correct and prevent the error from recurring.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.What you’ll do on a typical day:
Determine root cause of disputes and report process deficiencies and needed improvements; thus, driving resolution and reducing out of period corrections.
Creates processes and makes recommendations to prevent future billing discrepancies.
Research and process corrections submitted by internal/external customers.
Escalate to appropriate department to reach resolution.
Customer conference calls to discuss invoice disputes and solutions.
Audits customer accounts and partner withinternal stakeholder to ensure that accounts are set up accurately.
Analyze invoices for billing accuracy.
E nsure we are following SOX Audit requirements.
Review customer’s pricing agreements and XPO’s internal tariff for accuracy.
Process Corrections using the correct category and description.
Work with collections on customer disputes and provide collections feedback on audit findings using HRC.
Prepare and submit coding requests.
Prepare dispute reporting for Leadership review.
Assume lead trainer role.
Review complex escalated issues to reach resolution.
Other duties as assigned, including creation of reporting and root cause analysis to identify process deficiencies and needed improvements.
What you need to succeed at XPO:At a minimum, you’ll need:
High School Diploma or equivalent
2 years of experience in accounting, invoicing, or freight audit, OTC, accounts receivable or accounts payable
Excellent time management skills with a proven ability to meet deadlines
Critical thinking and problem-solving abilities
Clear and concise verbal and written communication skills; ability to communicate with customers, associates and management in a professional manner
It would be great if you also have:
Bachelor's degree or equivalent related work or military experience
Experience researching data to evaluate the root cause and make recommendations to prevent errors from recurring
Prior experience in freight transportation or logistics environment preferred
Proficient computer skills with emphasis on Advanced Microsoft Excel, Microsoft Office
Demonstrated ability to follow up, multitask, and prioritize
Ability to work independently and as a team with shared responsibilities.
Previous experience evaluating customer contracts
Previous experience analyzing data to make a recommendation
Be a part of something big.#LI-HybridWe are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.Review XPO's candidate privacy statement here. (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=enUS)
