DESCRIPTION
Action Wrecker Service Inc. is a privately held company established over 30 years ago in the Midland area. We're now accepting applications for two Heavy Dispatcher. This position works 3 days a week, 12 hour days; Mon-Wed or Thursday -Sat. Must have knowledge of heavy vehicle types and sizes in order to dispatch the correct tow vehicle.
This job is not a typical desk job; it is sporadically fast-paced and sometimes difficult. The position entails taking phone calls from customers (i.e. individuals, police and auto clubs) and entering their location, vehicle information and other information into the dispatching software accurately while maintaining a friendly and professional attitude at all times.
This position may communicate directly with Tow drivers, assigning the proper vehicle / equipment to a call based on the particular needs of each call. This person will also assist customers in-person in our 24 hour impound yard to release vehicles and assist customers as necessary.
At times call volume is high and this employee must be able to multi task and handle several calls at a time, plus in-person impound customers with composure and professionalism. We will train on all software and dispatching. Starting pay negotiable based on experi3ence and qulifications.
REQUIREMENTS
Must be able to multi-task.
Must have knowledge of commercial vehicle types and sizes.
Must be fluent in English. Spanish is a plus.
Must utilize the highest degree of customer service skills over the telephone and in person.
This position is integral to the success of our business, so the candidate must be reliable, professional and capable.
Must be able to use a computer and various software confidently.
Must be bondable / eligible for a VSF (Verified Storage Facility) License. This means no significant criminal history / property crimes.
Must be friendly and positive and able to communicate effectively with coworkers.
