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Position Summary:
A branch service manager's responsibility is managing the shop floor
and handling minor shop administrative tasks that are the result of
preventative maintenance and repairs. The branch service manager
oversees the maintenance supervisor and/or technicians to assure the
location aligns business objectives and customers demands.
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Major Responsibilities:Â
-Manage preventative maintenance scheduling, quality, and customer
satisfaction
-Listen to and resolve customer complaints regarding services,
products, or personnel
-Hire, train, and evaluate personnel
-Assure that each direct report understands the company objectives
-Confer with company officials to develop methods and procedures to
increase sales, expand markets, and promote business
-Direct and supervise associates engaged in sales, inventory-taking,
reconciling cash receipts, or performing specific services, such as
pumping gasoline for customers
-Provide staff with assistance in performing difficult or complicated
duties
-Plan and prepare work schedules, and assign associates to specific
duties
-Attend company meetings to exchange product information and coordinate
work activities with other departments
-Prepare sales and inventory reports for management and budget
departments
-Formulate pricing policies according to profitability requirements
-Other projects and tasks as assigned by supervisor
Qualifications
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-At least 3 years of previous work experience in diesel shop
maintenance required
-At least 1 years of supervisory experience required
-Associates Degree (business or technical) or Vo-Tech Graduate preferred
-Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and
Powerpoint required
-Strong written/oral communication and people management skills required
-Regular, predictable, full attendance is an essential function of the
job
-Willingness to travel as necessary, work the required schedule, work
at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required.
Physical Requirements:
-The physical and mental demands described here are representative of
those that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
-The associate will be required to: read; communicate verbally and/or
in written form; remember and analyze certain information; and remember
and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required
to stand, walk, and sit. The associate is frequently required to
use hands to touch, handle, and feel, and to reach with hands and
arms. The associate must be able to occasionally lift and/or move
up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and the ability to
adjust focus.
Penske is an Equal Opportunity Employer.
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About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania,
is a partnership of Penske Corporation, Penske Automotive Group, and
Mitsui & Co., Ltd. A leading global transportation services
provider, Penske operates more than 260,000 vehicles, employs more than
29,000 people, and serves customers from more than 1,000 locations in
North America, South America, Europe, Australia, and Asia. Product
lines include full-service truck leasing, contract maintenance,
commercial and consumer truck rentals, used truck sales, transportation
and warehousing management and supply chain management solutions. Visit
http://www.GoPenske.com to learn more.
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