This role will be based in Richardson, TX. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is on-site, meaning it will be performed in the specified office on a full-time basis due to the business needs of the team.This role may require working evening or overnight shifts (3:00 PM - 12:00 AM or 11:00 PM - 8:00 AM).The Associate Data Center Hardware Engineer is a hands-on technical role focused on ensuring the reliability and performance of LinkedIn's global infrastructure. This position is responsible for executing hardware break-fix activities, providing advanced troubleshooting support, and serving as an escalation point for contracted data center technicians. In addition to performing direct repair work, the role partners with vendors, mentors contract staff, and drives consistency in service delivery across all LinkedIn data center operations.Responsibilities:Perform break-fix repairs, including but not limited to replacing failed drives, DIMMs, fans, power supplies, and other server or network hardware components.Troubleshoot and resolve escalated issues from contracted technicians, applying diagnostics and escalating unresolved issues to Data Center Hardware Engineers or LinkedIn engineering teams as needed.Instal new SSD's and NVME's into existing servers.Conduct basic Linux OS and IPMI-level troubleshooting across all server platformsAssist LinkedIn engineers with troubleshooting and resolving autobuild (Linux Kickstart) failures, including - straggler- nodes.Diagnose and resolve physical-layer network connectivity issues.Execute hardware installations and repairs outside the scope of planned quarterly organic growth projects.Actively monitor and engage with the Jira ticket queue, ensuring proper ticket handling and quality resolution by contracted data center technicians.Participate in onboarding new contracted data center technicians, including training on daily operational tasks.Serve as a technical mentor for contracted data center technicians, providing training and guidance to improve quality and consistency.Participate in an on-call rotation to support global data center operations.
