Position Title: Remote Customer Retention Representative
Location: Remote
Employment Type: Full-Time
Job Summary: RentReporters.com is looking for a motivated, detail-oriented, and experienced Remote Customer Retention Representative. The ideal candidate will be responsible for implementing retention strategies to maintain customer satisfaction and loyalty.
Key Responsibilities:
Customer Retention:
o Develop and implement strategies to improve customer retention rates.
o Handle customer inquiries and resolve issues promptly and efficiently to prevent churn.
o Identify and address customer concerns and provide solutions to enhance customer satisfaction.
o Proactively reach out to customers to gather feedback and promote loyalty programs.
Customer Support:
o Provide exceptional customer service through various channels (phone, email, chat).
o Assist customers with product information, account issues, and other inquiries.
o Escalate complex issues to appropriate departments for resolution.
o Maintain a high level of product knowledge to assist customers effectively.
Data Management:
o Update and maintain customer records in the company’s CRM system.
o Ensure the confidentiality and security of customer information.
o Generate reports on verification and retention activities for management review.
Primary Requirements:
Experience:
o Minimum of 2 years of customer retention experience (remote experience preferred).
Skills:
o Excellent communication and interpersonal skills.
o Strong attention to detail and accuracy in handling customer information.
o Ability to multitask and manage time effectively in a remote environment.
o Proficiency in using CRM software and other customer service tools.
Application Process: To apply, please submit your resume to careers@rentreporters.com.
