Vacancy expired!
if interested please send resumes to Abby Cole -
Looking for an experienced Business Analyst/Technical Resource - LVL 2 to support the deployment of the Pega Healthcare CS application to the Advantage Center. This role will work closely with Process Excellence, IT, and Operations team members to redesign existing processes and support applications built on the Pega platform in an Agile environment for the Order to Cash and Revenue Cycle processes. This person will also be responsible for other process excellence initiatives supporting the overall transformation of the Advantage Center. Once the Pega Solution is deployed, this person will continue to provide Pega support to the business as a Pega SME and lead operational improvement efforts for the Advantage Center. This is a high-visibility position that offers an individual the ability to make a significant contribution to the organization.
Job Description
KEY RESPONSIBILITIES:
Partner with Advantage Center Business leaders to author and groom user stories and test plans for Pega implementation
Participation in SCRUM ceremonies, including daily standup and planning and sprint demos
Coordinate and prioritize activity with business partners to determine realistic scope and appropriate focus
Track and report on Process Improvement activity underway for business areas and projects assigned
Document processes in MS VISIO and other tools - specifically, (as is) and help develop new (to be) processes
Make recommendations and advise on process improvements and optimization opportunities
Collaborate with other scrum team members in documenting and capturing software requirements in the form of epics, features, user stories, process models, and use cases in an agile development environment
Work with customers at all levels of technical ability
Review existing documentation to understand system functionality and use that information to inform developers to implement functionality
Manage multiple projects, task, and workstreams with minimal supervision
Demonstrate proactive communication and problem solving
Analyze current business issues, possess a strong ability to present findings to Acelity management and suggest action plans based on analysis
Work effectively with global /offshore partners to document, build and test Pega solution
Write technical documents including business architecture, process design docs, process maps, test plans, test scripts, training materials and job aids
Participate in other special projects and performs other duties as required
BASIC QUALIFICATIONS:
Bachelor's degree or equivalent combination of 3+ years of experience plus certification/qualification in Business Analysis or Technical Writing
Entry-level experience or strong understanding of enterprise master data and transactional data
Microsoft office proficiency, specifically Excel - V-lookups, Pivot Tables, and Conditional Formatting
3+ year experience working as a BA in contact centers, medical collections, medical claims processing, health administration, medical device or pharmaceuticals operations, healthcare finance, order to cash business processes, finance, or revenue cycle
Solid communication skills with the ability to give clear and succinct status updates and be able to demonstrate proactive communication for issues and challenges identified
Confident and assertive style, but respectful of others. Must be team oriented and able to adjust style to maximize effectiveness
Analytical/data evaluation skills; Data-driven mindset and excellent understanding of data analytic and reporting tools, capable of explaining the underlying concepts and principles to demonstrate business impact opportunities or results
Growth mindset (naturally curious & strong learning agility)
Flexible and able to adapt to shifting priorities in a dynamic and changing environment
Ability to maintain stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Solid MS Office skills (Outlook, Word, Excel, PowerPoint, VISIO)
Additional Job Description
1+ Years relevant experience with Pegasystems BPM or other intelligent BPM platform - Pega Certified Business Architect (PCBA) is preferred
Experience using any of the following - JIRA, Pega Systems, MuleSoft, QMetry, Confluence, MS Visio, SMARTSHEET, TABLEAU, FSPro
Information Mapping Training or Information Mapping® Professional™ (IMP) Certification
Understanding of international regulatory requirements for medical devices (pharmaceutical GxPs, CFR and ISO).
Lean Sigma Green Belt, Black Belt or Master Black Belt certification
Experience with business process improvement initiatives (as opposed to those focused exclusively on Manufacturing/Supply Chain/Operations) with solid understanding of how business processes connect
Experience with using technology, specifically, intelligent BPM, Automation (robotics, AI, etc.) as an enabler of process excellence
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
