Leidos is looking for an Service Management Manual (SMM) Manager to support a critical program to modernize a Defense Health Agency's IT infrastructure to provide a standardized, robust, and highly available global infrastructure and enterprise core services, scoped from end-user desktop to data center, while adhering to the cost containment and operational efficiencies. The resultant IT infrastructure and operations framework will support a global data communications network, and enterprise services infrastructure, including data center(s), server hosting, and end-user platform capabilities enabling more than 150K military personnel to support the continuum of health services.
The successful candidate for this role will be responsible for planning and implementing the SMM; including its overall taxonomy, organization, and management. This role is responsible for the On-Going Program for SMM Currency, the continual maturity of the SMM, and the drive to single processes in the program environment. This role drives all the Integrated Service Providers for adoption, participation, and compliance with the SMM.