Desktop Support EngineerSan Antonio, Tx

Desktop Support EngineerSan Antonio, Tx

31 Jan 2021
Texas, San antonio, 78207 San antonio USA

Desktop Support EngineerSan Antonio, Tx

Vacancy expired!

Role:- Desktop Support Engineer
Location:- San Antonio, Tx Onsite ONLY
Duration: Contract
This will be onsite opportunity
Job Description:

  • 5+ years of proven experience in a heavy customer focus position involving and technical knowledge of end user products and services
  • Must have excellent customer services skills, proven organizational abilities and be able to work in a fast-paced end-user environment.
  • Must be experienced with Microsoft software and operating systems, personal computing devices (desktops, laptops, tablets) and mobile devices including iPhone and Android
  • Must have good knowledge on all Desktop Operating systems including Windows 8 and Windows 10.
  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Resolve technical issues related to network interruptions
  • White Glove service for Conference room support
  • Break-fix (Level 2 support) EUC Devices
  • PC Lifecycle Support
  • Remote Desktop Support using Help Desk
  • IMAC Support for EUC Devices
  • 3rd party vendor coordination for Level 2 Support
Jitender Kumar
Noralogic Inc.
+1. |

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