IVR/ACD Systems Analyst

IVR/ACD Systems Analyst

18 May 2021
Texas, San antonio, 78205 San antonio USA

IVR/ACD Systems Analyst

Vacancy expired!

Systems Analyst

IVR / ACD Technologies

Remote Opportunity

Supports the design and management of systems over the entire lifecycle from inception to phase-out. Current system used is

NICE InContact. Supports internal IT process enhancement, creating scripts to automate internal workflows. Supports routine systems operations and maintenance of infrastructure services. Performs routine tests and documents system issues.

Job Responsibilities

Installs, configures, tests, and maintains operating systems, applications software, and system management tools.
Promotes efficiency of routine operations by increasing standardization and creating automation and scripting of tasks.
Addresses the day-to-day management and maintenance of infrastructure services, systems, applications, and hardware usage.
Works with various programming languages, operating systems, and computer hardware platforms.
Supports and takes direction from senior technical staff to develop deployment specifications and configurations.
Conducts technical evaluation, design and readiness reviews, and quality control.
Provides some technical support in system architecture, system design, system integration and technical management and assists in providing technical input to the systems engineer process.
Performs routine tests and documents system issues.
Provides analytical support in the conceptualization, development, and implementation of robust, inter-linked systems.
Supports system design, analyses, interface verification, testing, or mission operations under direction of more experienced engineers.

Minimum Qualifications

Associate's Degree in Information Technology, Computer Science, other relevant field, or
equivalent relevant experience; Bachelor's Degree preferred
0-2 years of experience in Systems Engineering/Analysis.

Other Job Specific Skills

Attention to detail, and a commitment to quality work.
Ability to elicit, analyze, document, and validate the system requirements that support the required system changes to meet the business need.
Must have the ability to work under aggressive deadlines, manage multiple tasks, and prioritize as necessary.
Excellent analytical, comprehension, communication, writing, and interpersonal skills.
Knowledge of server operating systems, network fundamentals and architecture, and database applications.
Ability to provision, install, configure, operate, and maintain systems hardware and software and related infrastructure.
Ability to work with various programming languages, operating systems, and computer hardware platforms.
Capability to creatively solve requirements needs.


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