LOD Staffing has openings for Event Center Staff - Guest Services / Janitorial
Location: San Antonio TX
Work Schedule: Various Shifts Available
Rate of Pay: $12.50 - $16/hr / Depending on Event and Assignment
Job Summary
Event Center Staff are responsible for maintaining the cleanliness of event venues and grounds before, during and after entertainment, sporting, and other events. In addition, they will assist Event Center staff with setting up of banquet halls and rooms with chairs, tables, linens, staging and lighting. Guest Services Staff will assist with ticket scanning, showing guests to their seats, providing wheelchairs, and providing an excellent guest experience.
Essential Functions for Janitorial
All toilets and bathrooms upheld to highest cleaning standards
Dispose of all waste in line with recycling policy
Event Center to be cleaned by picking up bulk trash, liquids, protein spills, sweeping and mopping before, during and after events
Check external areas and parking lots for trash and remove as needed.
Wipes and cleans tabletops, chairs, and equipment in food areas
Maintain professionalism with spectators, audience members and other event attendees.
Assist with setting up and/or tearing down tables/chairs/bleachers/floors for conversion
Essential Functions for Guest Services
Provide a welcoming, professional, and friendly first impression to all event attendees.
Assist guests with directions, seating, and general event information.
Respond to guest inquiries and resolve concerns promptly and courteously.
Check tickets, credentials, or passes for entry into venues.
Ensure guests are directed to the correct entrances, sections, or areas.
Monitor restricted areas and enforce access control policies.
Assist in guiding and controlling large crowds to maintain safe and orderly movement.
Report safety concerns, suspicious activity, or emergencies to supervisors immediately.
Support evacuation procedures and emergency response when required.
Provide assistance to event staff, vendors, and performers as needed.
Handle guest complaints calmly and escalate issues to management when necessary.
De-escalate conflicts and maintain a professional demeanor under pressure.
Enforce venue rules, regulations, and event policies consistently and fairly.
Ensure ADA (Americans with Disabilities Act) guidelines are followed when assisting guests with special needs.
Relay important information (lost & found items, medical emergencies, guest issues) to the appropriate departments.
Minimum Qualification
Must be able to pass a UA and Background Check
Must have valid ID.
Flexible around working days and hours, including weekends and occasional nights.
Preferred Qualifications
Ability to work in a fast-paced environment
Excellent attention to detail
Knowledge of basic cleaning products
Follow directions and able to adapt to change
Physical and Mental Requirements
This job involves heavy lifting and long periods of standing and walking long distances
Frequent climbing and descending of steps to access stadium / event seating
Lifting 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds.
Exposure to cleaning chemicals / solutions
Repetitive motion involved with sweeping and mopping
Stooping, grasping, going up bleachers/stands over long periods of time
Ability to maintain productivity requirements in a fast-paced facility
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Ability to understand, remember and apply oral and/or written instructions or other information.
Ability to remember and communicate routine, information.
Ability to organize thoughts and ideas into understandable terminology
Ability to apply common sense and make decisions which have a moderate impact on the immediate work unit
Ability to understand and follow basic instructions and guidelines.
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly
Work Environment
Work areas are typical of a stadium/arena/event facility, which includes working with and around bleachers, floors and steps may be damp and slick due to spills, and other hazards.
Workers are exposed to noise from cleaning equipment. There is sufficient noise to cause the worker to shout to be heard above ambient noise level.
Must be comfortable working with large crowds and large numbers of attendees
Company Description
Labor On Demand, Inc. d.b.a. LOD Staffing is a knowledgeable and passionate employment agency servicing the Austin and San Antonio metropolitan area. For nearly two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity for a new career, seasonal work, or a part-time gig to provide extra income, we take extraordinary pride in matching you with a position that satisfies your employment needs. Join our team today and let us help you find your next exciting career opportunity. We look forward to meeting you!
EEO Statement
Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.
