Full job description
We are looking for experienced Call Center Support Representative to join our growing Internet Lending Team. The Internet Lending Team is equipped to provide outstanding client support through their lifecycle. As a Call Center Support Representative, you will take inbound and make outbound customer calls, listening attentively to identify challenges that our various financial solutions can help resolve.
Our first training class starts Monday, October 7th.
We are hiring 8 ambitious customer service representatives ready to receive best-in-class client support training to propel their career!
Shifts will be scheduled within Contact Center hours of the below possible shifts:
Monday-Friday 12:30pm to 9:00pm
Monday-Friday 9:00am to 6:45pm and Saturday 10:00am to 1:00pm
Monday-Friday 10:00am to 7:45pm and Saturday 10:00am to 1:00pm
Starting hourly rate of $19.00 per hour
Essential Functions and Responsibilities:
Uphold our customer-first culture by providing exceptional client support. Guide customers in finding the best solutions to meet their needs by staying knowledgeable across our various brands and product offerings. Track and document key customer information with accuracy using proprietary systems. Handle multiple challenging tasks with ease to meet individual and team performance standards. Ability to maintain a full-time work schedule with regular attendance, including weekend hours, is required for this position.
Key Qualifications and Skills:
High School Diploma or equivalent
Must be at least 18 years of age
Willingness and desire to learn from team members in real-time and instantly put constructive feedback into practice
Ability to serve customers throughout the customer lifecycle with professionalism and discretion
Ability to work with little direct supervision or oversight
Call center experience
Ability to work and train on-site
Our Benefits Include:
A comprehensive new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Paid on-the-job training & professional development programs
Benefits available on the date of hire
Multiple coverage levels for Medical, Dental, & Vision
401(k) with Company match
Health Savings Account
Company-provided Life & AD&D Insurance
Pet insurance
Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness and legal insurance.
Diverse Culture and Inclusive Environment
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
We are committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Pet insurance
Referral program
Vision insurance
Schedule:
Monday to Friday
Weekends as needed
Application Question(s):
Work Location: In person
