FPN Services is looking for a Flooring Customer Service Manager to join the team in their Converse, TX office, servicing the greater San Antonio area. The Customer Service Manager must possess excellent customer service skills. The Customer Service Manager must have a minimum of 3-5 years of experience selling, installing and/or inspecting all flooring types, including wood, laminate, tile, vinyl and carpet.
The ideal candidate for this role will have extensive experience and knowledge surrounding flooring materials and installation standards. The Customer Service Manager will be responsible for resolving any customer satisfaction issues, including issues escalated beyond the customer service call center team.
Must also be able to measure and quote commercial and residential installations as needed.
Position Focus:
The Flooring Inspector will communicate with customers and attempt to resolve any issues to great customer satisfaction.
On occasion, make determinations regarding the proper course for repair of the floor, and decide if the fault was due to installer error.
Make daily jobsite visits and communicate results of those visits back to office.
Will visit office in Converse daily, at both start and end of day.
On occasion, be responsible for daily operation of office when operations manager is unavailable.
Perform small flooring repairs as needed
Dress code is professional.
Company vehicle will be provided for travel to and from inspections and jobsite visits. Service area stretches from New Braunfels to Kerrville to Del Rio.
Skills Necessary to Succeed in this Role:
5+ years of customer service experience.
3+ years of customer service management experience.
3+ years of flooring installation experience in all types - carpet and hard surface.
High level of professionalism in dealing with customers, team members and installers.
Must pass an extensive background check.
MUST be bilingual
We are interviewing right away. If you possess the skills detailed above, please submit your resume for consideration in this role.
Salary is DOE.
FPN Services is one of Texas' leading providers of flooring and kitchen installation services. Working with a national home improvement giant, we provide customers with an exceptional installation experience. Professional installations are all we do, and this intense focus has established our reputation as a customer service leader in our industry.
Job Type: Full-time
