AWS Architect (L1/support) (100% Remote)

AWS Architect (L1/support) (100% Remote)

31 Jan 2021
Texas, Sanantoniotexas 00000 Sanantoniotexas USA

AWS Architect (L1/support) (100% Remote)

Vacancy expired!

Role: AWS Architect (L1 / support)
Location: San Antonio, Texas (Can work from home till the Covid Crisis)
Work Timings: US morning hours and on call support during US evening hours
L1/offshore teams support

Required Skills: EKS, Lambda

Job Description:

  • Looking for a candidate with atleast 3-4 years of exposure on AWS Cloud Operations
  • Hands-on experience on EC2, EBS, IAM (Identity and Access Management), CloudTrail, CloudWatch, AWS Config, SNS (Simple Notification Service), CloudFront, SES (Simple Email Service), RDS, AWS Lambda, Transite Gateway, DirectConnect, Route53, S3 (Simple Storage Service), Dynamo DB, Certificate management(Renewals), SFTP, DB tuning and maintenance etc.
  • Escalation point for L1/offshore teams
  • Ability to handle communications effectively with senior stakeholders
  • Undertake ownership of Incident, Problem and Change and release Management activities.
  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  • Contribute to the Service Improvement Plan and Service Transformation Plan
  • Exposure to Kubernetes (EKS) would be added advantage
  • Proven ability to manage technology production issues which are impacting customers.
  • Work Jointly with Partner to establishes, collaborate and monitor a Continuous Improvement plan to identify and remove the service delivery gaps
  • Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
  • Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
  • Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
  • Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.
  • Prepare documentation of known errors and SOPs

  • Should work on a shift schedule
  • Should be On-Call on evenings / weekends and holidays on rotation basis
  • Should be available for handover and takeover calls with offshore team

About Smart IT Frame:

Smart IT Frame Consulting handles the staffing and management of part or all of the recruitment process for our customers wishing to outsource their staffing requirements. From job profiling, providing new staff, technology, to onboarding a new hire we support our customers in their future business needs.

About Client:

Our Client is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Client combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide. Our Client is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world

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