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Job Description:
Store Leader, Asurion Stores
In-Store (U.S. & Canada)
What you will be doing:
Do you…
Motivate and inspire people to achieve full their potential?
Manage to outcomes by setting stretch goals and then daily monitoring results?
Possess the technical capacity to solve customer problems and empower your team to do the same?
Have enthusiasm to go above and beyond to solve customers’ problems?
Operate with tenacity by setting high standards and hustle to make it happen?
Asurion Store Leaders do all the above – they are vital leaders in our business, the face of the Asurion store
network, and drivers of our growth trajectory. At Asurion, our mission is to be the go-to destination when people
need help with the technology that keeps them connected. You will lead the team in your store to deliver on this
mission. You will have the opportunity to apply and develop your technical, business, and people skills and
creatively solve problems, while getting the support you need from Asurion to drive impact and set the culture
within your store.
Essential Duties and Responsibilities:
Drive performance against objective goals
Achieve your store’s goals for repair volume, speed (turnaround time), sales, and store profit (revenue &
cost)
Track and respond to key metrics that define store performance and success
Be tenacious about taking action and solving problems to achieve these goals
Maintain inventory integrity, merchandise levels, and store cleanliness to a high level; take pride in your
store
Lead your team to achieve their potential
Lead by example and motivate your team to achieve goals
Train and develop your team members in required skills: fast and effective repairs, excellent customer
service, and sales
Identify strengths and development areas of individual team members, so you can allocate work
effectively and provide hands-on coaching day-to-day
Conduct performance reviews for team members and provide feedback
Be willing / able to plug in on any job in the store
Work shoulder-to-shoulder with your team, plugging in where your skills are most additive given the
staffing level and skillsets in your store
Back of house:
o Capably fix devices such as phones, tablets, and laptops
o Capably diagnose issues with devices and conduct tests for quality repairs
Front of house:
o Play lead role in front of house as needed, providing excellent customer service
o Drive subscription sales to complement serving & solving customer problems to create a great
experience
o Provide tailored solutions to customers based on needs and opportunity
Drive local demand
o Build relationships in the community to drive demand
o Plan and execute local marketing runs, e.g., to carrier stores
Here’s what you’ll bring to the team:
1+ year of leadership experience, including coaching and training team members required
2+ years of experience in customer service or related field required
6+ months of experience diagnosing and repairing consumer electronics preferred
Retail experience preferred
Associate Degree or higher in Business, Management, or related fields preferred
Driven to meet and exceed goals and to push others to do the same; has divine discontent – never
satisfied with the status quo
Able to identify issues / opportunities, prioritize the highest-value actions, and then relentlessly pursue
them
Motivates, inspires, and coaches people to their individual and collective potential; willing to roll up
sleeves and lead by example
Passionate about delighting every customer and providing excellent service and solutions
Can effectively repair all phones and diagnose other device issues (with training)
Maintains high standards for processes and organization and takes pride in the store
We take care of you (benefits/perks):
Competitive pay and benefits including health, dental, and vision
Performance-based incentive compensation
Retirement savings plan
Paid time off
Continuing education support
Employee Assistance Program
Life insurance
Ongoing training to grow your skills
Opportunities for organizational advancement
About Asurion
Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 22,000
employees help nearly 300 million people around the world solve the most common and uncommon tech issues.
We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone,
to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected
and get the most from the tech you loveno matter the type of tech or where you purchased it.
