Schedule and reschedule new patients and established patients’ appointments. Register new patients and update established patients’ accounts. Collect/update patient insurance information during each call. Be knowledgeable with doctor’s specialties, office locations, insurance guidelines, scheduling protocols. Phone backup for nurses during lunch or when doctors are out. Overhead page when necessary. Be familiar with nurses and doctors “Emergency on Call” protocol. Be flexible with multitasking during high call volume peaks. Answer websites and smile reminder emails. Make exit appointments for doctors and ancillary departments. PBX and be knowledgeable in all areas of the office, CBO, MSO and Satellites (locations, personnel directory, websites). Mail out patient recalls. Damage control with unsatisfied patients. Mail out new patient packages when necessary. Follow HIPAA guidelines. Other miscellaneous duties as assigned. 
