POSITION: Banquet CaptainDEPARTMENT: Food and BeverageREPORTS TO: Food and Beverage Manager FLSA STATUS: Non-exempt/hourly SUMMARYAs the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. Supervises and coordinates activities of banquet servers during banquets to ensure that food is served promptly. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible. Regular attendance in conformance with the policies established by ASM Global is essential to the successful performance of this position.Essential Duties and Responsibilities
Must be able to communicate effectively, both verbal and written, in English.
Must be able to make quick and accurate decisions.
Consults with Food Services Manager regarding serving arrangements and additional employees and equipment required.
Supervises banquet servers.
Meets with Chef on Duty at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.
Meet with client prior to start of event to review menu and itinerary.
Anticipate customers' needs, respond promptly and acknowledge all customers, however busy and whatever time of day
Must be a leader, motivating the servers, resolving conflicts and exceeding guest expectations.
Conducts lineup with the staff at the start of each shift. Inspects uniforms, reviews menus and event itineraries and provides a short training topic.
Prepares Captain's Reports, detailing the function and comments of the Host (on-site contact)
Promotes and maintains the highest level of customer service to all SAVOR guests.
Determines when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.
Must inspect function space prior to start of function to ensure cleanliness, organization and ambiance, (first impression, attractiveness, etc.)
Observes food being served to ensure that food is correctly garnished and arranged
Carries out responsibilities in accordance with the organization's/department policies and applicable laws.
Responsible for consumption sheets.
Ensure front and back of the house are maintained in a clean and orderly fashion.
Ensure all closing duties for staff are completed before staff sign out
Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees
Foster and promote a cooperative working climate, maximizing productivity and employee morale
Complete all paperwork and closing duties in accordance with departmental standards
Review status of assignments and any follow‐up action with Banquet Manager and/or oncoming Supervisor
Notify Manager when low on item such as lemons, creamers, coffee etc.
All other duties assigned.
Supervisory Responsibilities
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsQualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to prioritize multiple projects and meet strict deadlines
Ability to work under minimal supervision
Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
Must have professional attitude and appearance
Some travel required
Education and/or Experience
High school diploma or GED
One year's experience as a banquet server or banquet Captain
Previous Supervisory experience preferred.
Certificates, Licenses, Registrations
Must have a current Food Handler's Certificate and be TIPS trained.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Daily lifting and carrying up to 20 lbs. Up to 10 minutes at a time.
Performing work through repetitive eye/hand coordination
Must be able to balance and have good manual dexterity
Constant reaching, standing, walking and stooping
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Irregular hours dictated by events.
NOTEThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
