Primary Skill (Technical Skill) Windows / Active Directory L3 Secondary Skill (optional) Virtualization / Converged Infra The Windows & Virtualization Senior technical Resource for Windows and VMware technology within the Infrastructure Operations
Skills Must have Nice to have Technical Skills (Core & Top-Up) · Expert in Troubleshooting, configuring & managing Active Directory DS, DFS (DFSR and DFSN), AD FS & AD CS · Strong knowledge on AD FSMO roles and Functional level · Plan, design, troubleshoot DNS, DHCP and Group Policies · Windows Performance Tuning and troubleshooting · Configure and Manage AD DS Sites and Replication · Implement and Administer AD LDS · Hands-on knowledge in various recovery scenarios of AD, DNS, DHCP, Clusters · Configure DR for Windows Server Roles and Features · Knowledge on recovering of AD & various Windows roles and features · Expert in Terminal Server / RDS, IIS administration · Strong knowledge on User Profile Management and client side caching · Expert in troubleshooting Windows Failover Clusters issues. · Expert knowledge on troubleshooting Operating system Boot issues, Operating system recovery issues, Cluster issues · Knowledge on OEM hardware (DELL/HP/IBM), & remote connectivity tools (e.g.: KVM, ILO,DRAC, RSA) · Expert in Windows System Administration & Window Failover/Geo Cluster, RAID management · Strong Knowledge of Windows Registry, including knowledge of modifying system, Windows Patch Management, File & Print Server Management, DFSN and DFSR · Strong knowledge on PowerShell scripting, · Basic knowledge on converged infra like, Cisco UCS and Nutanix · Knowledge on Virtualization technologies · Basic networking skills (Routing and Switching) & storage. · Knowledge on cloud computing (IAAS, PAAS, SAAS). · MCTS Certification Process & Tools · Understanding & adherence to ITIL processes · Exposure in ITSM Ticketing and Monitoring tools · Capacity management tools · ITIL certification Behavioral Skill · Excellent Communication skills in Business English – spoken and written · Ability to mentor and develop team members to work under pressure and work independently · Collaborative working, drive for building high performance team · Flexibility to work in 24 x 7 environment; shift operations · Constant watch on SLA / KPI performance of entire team as well as individuals; coach people to improve service levels · Handle high workloads and volumes · Detail orientation · Proactive approach, anticipate issues and act on them before they become show-stoppers · Interact with global customers · Understanding of cultural aspects of people from different geographies · Sense of urgency in closing tasks · Ability to advise customer on critical issues; suggest new technology solutions · Introduce new ideas to the team · Bring best practices from other projects · Managing & Mentoring Teams
