You’ll join Xplor Spot - the team that develops business management software for the Dry Cleaning Industry. We offer business owners a robust software system, which handles customer management, invoicing, production, pickup and delivery plus much more. Our software helps thousands of dry cleaning and laundry operators build highly profitable businesses – with less stress, and better control over their growth.ROLECustomer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfactionEstablish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and servicesTroubleshoot problems or issues with Spot products or servicesEducate customers about SLAs on response times to new or known issuesAdvise Product Strategist on business prioritiesWork to identify and/or develop upsell opportunitiesAdvocate customer needs/issues cross-departmentallyPerforms other related duties as assigned by managementHost quarterly business reviews as directed by management
